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This is getting old, Toolbar completely brokeen no matter what I try.
I noticed issues after my computer upgraded to its version of Firefox to 19 and so as usual I tried Live Update. I then came here looking for help and not one thing has helped so far.
On one computer I would be randomly logged out of my Idenity Safe or it would ask me to restart my computer and on the second computer the Identity safe dissappears and Norton is no longer open. I have even gone to the and extreme used the Norton Removal tool on N.I.S. and used Revo Uninstaller on Mozilla Firefox. Then I used my N.I.S. 2013 disc and re-installed itand I fresh installed Mozilla Firefox 19. I did all updates and it asked me to install the patch, which I did, and after this I get themessage saying the toolbar isn't compaible with 19, the toolbar version is 2013.1.0.32, I even tried to run the suggested tool that checks to see if you have the latest version of the Norton software and it says I am up to date. So then I decided to do the above steps all over again but this time install the older version of Firefox, 18.02, and again I get the message saying it isn't compatible.
But wait, we aren't done yet, you see I have NEVER been able to get your toolbar to work at all with Google Chrome, which is my browser of choice, since I installed Windows 8 on any of the 3 machines I have.
So you are basically forcing me to go back to Internet Explorer 10 which has an odd bug when you use it on multiple computers with the same login I.D. where it randomly loses your open pages.
I used to really hate Norton products but in 2009 you had a major turn around but I might have to start steering my customers to something else again because of the major problems that have ensued in the last 4 months. GET YOUR CRAP TOGETHER AND START LISTENING TO YOUR CUSTOMERS WHO ARE TELLING THERE ARE PROBLEMS.