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Getting rid of "This site is untested" message
We put the Norton Secured seal on our website. When you click on the seal you get a page that says "Additionally, check out the Norton Rating for this site." If you click on the Norton Rating link it brings you to a page that says "Web Site Location Unknown. This site has not been tested yet. The Norton rating is a result of Symantec's automated analysis system." Our site is being scanned daily by Symantec's automated analysis system and it's coming up clean. I want to remove the "Web Site Location Unknown. This site has not been tested yet." messages. I called Symantec and they said it was a Norton issue and they gave me a number to call. The number they gave me was for GeoTrust. The person I got said this was not a GeoTrust issue, but he knew I could get rid of those messages by verifying the ownership of my site. I tired to do that using the MetaTag but the verification failed. I chatted Norton and they opened a case and said someone would call me. Someone did call me, but it was on a Sunday and I missed the call. He left a voice mail with a callback number. I have called that number 3 times and each time I was on hold for over an hour and I gave up. I chatted again and was told someone would call me back right away. That did not happen. I emailed referencing my case number - nothing - no reply, no call back.
Anyone know how I can get those messages removed? Is it because my site is not verified? How do I get my site verified? How do I get support from Norton? Why does it say "The Norton rating is a result of Symantec's automated analysis system" but then Symantec says it's a Norton issue?