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Kudos0

Graph shows 'red hair-cross'

Hi.

9 threats found (GRAPH.png) - 'Details' opens 'History' - Nothing there. Has happened many times - False positive?

Could this be the result of setting all available options to 'aggressive'?

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Replies

Kudos1 Stats

Re: Graph shows 'red hair-cross'

If you hover your cursor over the red cross, it should display the findings there.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Graph shows 'red hair-cross'

Yes, and that is the problem. When I hover over the red hair-cross a small 'pane' opens - clicking 'Detaljer' (details), inside ditto, opens 'History' - and, never anything there to explain the threats! Full System Scan, Power Eraser and even Norton Forensic Tools can find any threat.
Kudos1 Stats

Re: Graph shows 'red hair-cross'

But what information is shown in the pane when you are hovering over the red cross? If you can post a screenshot of the hovering pane, it might help.

If you look at the History, do you see anything listed when you choose Resolved Security Risks from the drop down menu?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Graph shows 'red hair-cross'

No, neither I nor Norton Support can find anything! Furthermore, the pane only tells You to click 'Detaljer', which is a link to History. Also, 'Resolved/Unresolved Threats', 'Sonar' etc. do not show anything - no text at all. This is disturbing, as it happens from time to time.
Kudos1 Stats

Re: Graph shows 'red hair-cross'

The next time you see this happen, if you still see no details about the detection, it may be time to get a fresh install of your Norton product.   Download and run the Norton Removal and Reinstall Tool from here      www.norton.com/nrnr   Be sure you run LiveUpdate manually a few times, restarting as necessary, until no updates are available.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Graph shows 'red hair-cross'

Ok, might try that next time.

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