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Kudos0

Hacked while using Norton internet security uptodate

I had Norton internet security 2015 current and fully upto date. I was hacked. The caller said they were from dell computer and they had my computer ID and some of my programs were not up to date. I stupidly let them look at my computer and they showed my financial information that was on my computer that they said Russian hackers were getting. They tried to scam me out of some money to fix my computer. They uninstalled Norton and put a bunch of free software on my computer and I don't know what personal information they took off my computer. I did not have credit card numbers or bank numbers in my computer so I'm too worried. Although I did get new credit cards and talked to my bank. I called Dell and they said they never call customers with download problems. Just wanted to know if anyone else had this problem and how did they get past Norton?????

Replies

Kudos1 Stats

Re: Hacked while using Norton internet security uptodate

your headline is misleading.

who let them pass the computer (windows and Norton) security is you :)

Kudos0

Re: Hacked while using Norton internet security uptodate

To be honest, you are the one who granted access to a 3rd party. No one can harm your computer even if it is completely unprotected by any anti-virus software, and of course, unless one allowed it.

It is not what anti-virus software you are using, it is you who allowed a 3rd party to access your computer. One must practices precautionary steps in the cyber world.

Rubarbara:

I stupidly let them look at my computer and they showed my financial information that was on my computer that they said Russian hackers were getting. They tried to scam me out of some money to fix my computer.

I agree with Sm9, your heading is misleading. And BTW, you may want to read what you wrote a few more times. Take this as a lesson so that you will not repeat the same mistake next time.

Once again, it is not the fault of the software, but it is you who allowed the remote control.

cheers!
Kudos0

Re: Hacked while using Norton internet security uptodate

Rubarbara:

They uninstalled Norton...Just wanted to know...how did they get past Norton?????

I think you answered your own question.  You weren't hacked, you were tricked into giving the caller complete control of your system.

Kudos0

Re: Hacked while using Norton internet security uptodate

I did not let them in my computer until after they showed me the financial information directly on the computer. They called me and asked me to go to the computer and they said to connect to the internet (I have satellite) and they just showed me the stuff. They were already in my computer.

Kudos0

Re: Hacked while using Norton internet security uptodate

Rubarbara:

They were already in my computer.

They were not in your computer until you allowed them remote access.  Not sure where they had you go on the internet or what financial information they showed you.  Was the financial information actually something that you used your computer for and kept saved on your PC?  What exactly did they show you?

Kudos0

Re: Hacked while using Norton internet security uptodate

I stupidly let them look at my computer

That'll do it!

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Hacked while using Norton internet security uptodate

They called me and asked me to go to the computer and they said to connect to the internet (I have satellite) and they just showed me the stuff.

Nonetheless, I hope you now aware that even if they manage to show you your financial information on your screen, what you should do immediately is to contact your bank and ask them to block all your cards.

They did asked you to go to the Internet, isn't? This would have mean they are still not manage to gain full control and access to your computer unless you connect to the internet as they request.

They were already in my computer.

You mentioned that "thing" already on your computer, can you recall any suspicious events recently before this? Such as:

  • Received unknown email with/without attachments?
  • Installed a new software from an unverified source?
  • Downloaded any files (songs/video) from a website completely new to you?
  • Plugged an infected external drive which previously used outside of your house (library/friend's PC)?
  • Responded to website "click-bait" which imitate themselves as "download" button?
  • Unaware that you have recently expose your contact no. and/or email address to any strangers, such as an online Google form/questionnaire?
  • Other family members/friends have access to your computer and may have then exposed your computer to threat without you knowing?

How that "thing" (financial information) revealed itself? Using a software program or through your internet browser? Please describe as detail as you can. Does your financial information pop-up by itself even when you doing nothing, or does it require you to do something before it showed itself to you?

Sorry for asking too much question, however, your respond may help in determining the source of infection. And if you have any screenshot/details of the infection/remote control session, that would be great to upload here. 

Hope to hear from you soon.
Tan.

cheers!

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