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Kudos0

Hacker

Good day All, 

...

As far as i can understand Norton apps protect my online communication by scrambling the data. However as far as i can tell that is not working. Does anyone have recommendations or a solution.  I have already been in contact with Norton a number of times but the problem remains. Thank you.

      [Edit note: Content removed by Admin on request of author.] 20180811BS

Replies

Kudos0

Re: Hacker

Good day All,

Terribly distressing. 

I have been using Norton for about 8 months . I repeatedly come under attack from a hackers who contact my clients. My job as an international freelancer means that I am almost always connected to the internet and on line.

In the past, my access to the internet has been a wireless connection. I changed that to Cable internet connection that I hope would offer me better protection. That does not seem to have worked.

I recently started working with 2 new clients who’s information I store in Microsoft One Note.  Yesterday I found that the two tabs where there information had been stored was deleted and the files moved into the One Note deleted bin.

The day before my agency “Upwork” advised me that there was an attempt to hack into my accountant I should change the password.

Could someone please advise me as to what I can do to effectively protect my computer and smartphone. I update my antivirus regularly.

Kudos0

Re: Hacker

My PC was hacked and even though I have admin controls, I couldn't even access Windows 10 settings, ( It said I don't have permission to access) stop processes turn off WiFi, my files and logs have disappeared. I managed to shut down network connections by disabling through device manager. I was checking for unknown network connections because things seemed wonky like Norton antivirus was not updating automatically... and never detected anything. One established connection that stood out to me was between my PC system processes an a http remote server (I can't recall exactly server-### some numbers) but the ending of server name was flops.ru. wish I had logs but I have to regain control and reinstall and recover everything. Really disappointed with Norton!!!
Kudos0

Re: Hacker

Hi @JC Venediger & @Ugh,

Thanks for reporting in Norton Community Forums. Please contact Norton Support Chat with Norton Support so that our Norton experts can further investigate on this issue? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Hacker

JC / Ugh!! The first suggestion coming to mind is a firmware update to your routers. On your router change your DNS settings to 1.1.1.1 / 1.0.0.1 for primary and secondary. Reboot the router. Also check your SSL within your browser(s) to determine if a known exploit is being seen on your local client. Correct any discrepancies found. Disable TLS 1 and SMB ver1 on your systems. These are known avenues of exploit on Windows systems. Windows 10 version 1803 disables the latter by default but I would double check to ensure its disabled. As Sunil has suggested allow Norton experts to assist as well.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.529 / N360 Deluxe 22.17.1.50 / Norton Core v.282 on Android 1.98
Kudos0

Re: Hacker

Hi JC Venediger,

That email from Upwork - did you click a link in it to go to a place to change your password?

Kudos0

Re: Hacker

The Norton product you need is the VPN software, Norton Wifi Privacy. That encrypts the data before it leaves your device and it remains encrypted until it reaches the VPN server. That would bypass any snooping between your device and the nearest cell tower. Even if the data is intercepted, it would be unreadable gibberish.

Things happen. Export/Backup your Norton Password Manager data.

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