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Kudos0

Handon Cursor Software and Networking

Hi all, I'm new to the forum although I have been a Norton user for more years than I care to remember!  I didn't know where else to ask this question so thought I'd start here; hope I've posted to the right forum!

Background first: yesterday I tried setting up an Amped wi-fi range extender and had problems, so I contacted Amped's online chat support; they said they'd get someone to phone me and, sure enough, I received a call ten minutes later.  To cut a long story short, the support person (Andy Williams) asked for remote access to my PC and found that my system had been infected by 2587 Spywares/malwares.  He seemed very helpful and wanted $99 to fix this, clean up my PC and get the extender working; having little choice I said yes and 45 minutes later all was fine (I sat in front of my PC watching what he was doing to try and make sure he didn't access anything he shouldn't).  Once all the work was done I spoke to another guy called Joseph Brett, an invoice was emailed to me and I paid it via PayPal.

I believe that the support guy was genuine but these days you never know, so before I did anything else on my computer I made sure Norton was fully up-to-date and then did a full system scan; there were no risks detected.

The invoice was in the name of Handon Cursor Software and Networking.  I have Googled this and cannot find any reference to this company.  Has anyone in the forum heard of them?

Replies

Kudos0

Re: Handon Cursor Software and Networking

Did your extenders work correctly after the support session? 

How did you get the link to the Amped chat support? Was it from documentation you received with the Amped device, or did you do an internet search? If you used the internet search, the top results are often not for the genuine support for the product you purchased, but for companies that 'support' many products. They also are often scams. The 2587 spyware/malware that were detected are a clue this was a scammer. With that many malware items, your system would probably have been running at a crawl. These scammers are able to show you these false detections to con you into giving them money to resolve them. Then, at best they just run some innocuous scans that really do nothing, then say you are all fixed, and they take your money. At worst they go into your system and mine your personal information or install some real malware that can log your keystrokes. 

Your full system scan with Norton is a great first step. Now I would suggest a second opinion scan using the FREE version of Malwarebytes. You can find it here https://www.malwarebytes.com/premium/  This will look for any PUPs, Possibly Unwanted Programs that may have been installed.

If you wish, you can disable the Premium version trial to use the product as an on demand scanner by using the instructions here.  https://support.malwarebytes.com/docs/DOC-1033

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Handon Cursor Software and Networking

Thank you for the prompt feedback. Yes, the extender did work after the session; I went to www.ampedwireless.com and clicked on Live Chat and it was them who said someone will call me.  I will go ahead and do a Malwarebytes scan.

Kudos0

Re: Handon Cursor Software and Networking

All: Just an FYI!! Opening the link Mel provided another clue for the site is there isn't a valid site security certificate, using IE11 latest version, please view my screenshot.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00
Kudos0

Re: Handon Cursor Software and Networking

FYI Malwarebytes scan carried out; pleased to say no threats detected.

Kudos0

Re: Handon Cursor Software and Networking

 I went to www.ampedwireless.com(link is external)and clicked on Live Chat 

But how did you find that web address? Was it from a search or from some documentation you received with the device? Is that where you originally purchased the device?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Handon Cursor Software and Networking

Thank you; when I load the site on Chrome it says that the Certificate is valid and when I try it on IE11 I don't get any notification or see any icon that says the site doesn't have a valid certificate.

Kudos0

Re: Handon Cursor Software and Networking

Documentation with the device; top right on page 1 of the setup guide.  Can't remember where I purchased it; probably Amazon or Best Buy.

Kudos0

Re: Handon Cursor Software and Networking

FYI, I sent an email to Amped technical support and they confirmed: "Unfortunately it appears that you have been in contact with scammers who have been using our company's name. We are not associated with them in any way. Neither of the names you mentioned are for any of our employees, and we would never remote into any of your devices or charge you for any support services."  

So I was indeed scammed.  I just hope that all they wanted was the $100 and that's the end of it.  I am going to follow this up as much as I can; the first thing I asked Amped was how did the scammers get my number and know to phone me exactly when the Amped live chat support person said they would?  They have yet to reply.

Kudos0

Re: Handon Cursor Software and Networking

When you paid with PayPal, did you use your credit card to make the payment? If so, you may be able to dispute the charge with your credit card company, as you were scammed.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Handon Cursor Software and Networking

Thank you, no, my PayPal is setup to use my bank account.

Kudos0

Re: Handon Cursor Software and Networking

Check with your bank. They may also be able to help.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Handon Cursor Software and Networking

Thank you.  The strange thing about all this is that the technician did fix the problem and, at this stage, there do not seem to be any other issues with my computer; I have carried out a full Norton system scan and a Malwarebytes scan and have detected no risks or threats, which is obviously a concern if there is any suggestion that scammers have had access to a computer.  

Amped’s reply also raises concerns over misrepresentation; I specifically asked the Handon support technician to confirm that they were providing support on behalf of Amped and they said yes.  This evening I been in contact with PayPal to discuss what action should be taken in the event of misrepresentation.  I have also emailed Handon to ask for their comments on all this.

Kudos0

Re: Handon Cursor Software and Networking

Just thought I'd post a final update to close this conversation.  Since my last post I have spoken to the two Handon support guys; they called me.  They both assured me that Handon are not scammers and it was not a case of misrepresentation.  I did ask them why there is no information available on their company when you search the web; one of them said he would send me their website address; this was not forthcoming.  I also asked if they could give me the name of their management contact in Amped so that he could confirm they have a support agreement with Amped; they would not provide this, saying it was confidential.  So, there are still some question marks over Handon.

It has been a  busy and worrying few days.  In addition to the other scans, I've performed a Rootkit scan using Norton Power Eraser, which found no problems and I've changed multiple passwords, etc.   As I type all seems fine with my PC and it's integrity, so it would appear that no harm has been done in my dealings with Handon, so maybe they weren't spammers after all..... time will tell I guess.

Based on feedback from Amped it would seem that the popup technical chat button that I responded to whilst on Amped's website was not generated by Amped, which would explain how Handon got my details.

So, to close, I have learnt a lot of important lessons over recent days and will do my best not to put myself in a similar position in the future.

Thank you to all who helped.

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