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Kudos0

Has something happened to auto-update?

As to 'needing a solution' or not, I'm going to post this as more of a comment with the hope someone suggests something, but... Has anyone else noticed that it seems as though 'auto-update' no longer seems to work?  Several of our computers have by now received the 'Spring Update' to Windows 10 Pro, while others have not.. Yet it seems "across the board", nearly all of them no longer 'auto-update', and require "user interaction" to download and install as many as 90 (and in some cases, even more) updates to virus and software protection (ie: 'patches').  Thinking that this might be something possibly related to Windows Updates (or similar) which may have affected this capacity, I've used "NRNR" (Norton Remove and Re-install) to get a 'fresh' installation of Norton, but this also does not seem to restore the apparent failure of 'auto-update'.  So.. is it just me, or is something causing auto-update to seem to no longer function?

Replies

Kudos0

Re: Has something happened to auto-update?

And by the way...  Thank you , Norton/Symantec for the "NRNR" applet...  THIS has saved as whole lotta 'buns' more than a few times.  Too often we all need to complain and maybe don't post our 'appreciation' for what Norton actually does for us without any action of our own.  And since I 'service' SO many PCs for others, but can't actually 'be there' to watch people interact with their PC or their protective software, Norton is most definitely my 'go-to' for protection of those who otherwise might be very badly affected.

And we all probably know more than a couple of these folks, right?...

Kudos0

Re: Has something happened to auto-update?

Hello Bill. When updating my systems to the current 1803 Windows 10 version I had to R&R the Norton product on ALL the machines. I specifically removed only, rebooted then downloaded a fresh install of my Norton product. That may be the best avenue in your case as well.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00
Kudos0

Re: Has something happened to auto-update?

You are right, and as I mentioned, I had the same thought, which was what prompted me to use "NRNR" on about six of our systems... and while SOME seemed to be helped in the short term, ultimately the 'auto-update' things just don't seem to work as I thought they should.  Maybe I'm just kidding myself, but I had it in my mind that it seemed to work a bit more 'transparently' in the past, and without much of any additional stimulus on the part of any given user...

But what is of a small interest (at least to me) is that yesterday, as I was cautioning someone about being mindful of doing the updates 'manually', on a much more recurrent basis (since we all seem to be at a higher risk any more), was the look on their face when they understood that they actually had to INTERACT with Norton, and was something I wish I could have snapped a picture of.   Large rolling eyes of disbelief that THEY had to do this...  (Yeah, yet another demand on a user for the ongoing maintenance of THEIR computer...).   But it's this virtual refusal to do such a thing (even when it takes them less than 40 seconds to accomplish) is why 'auto-update' is of some interest to me and the firms I help.  But ostensibly, that 'virtual refusal' is a whole 'nother concern, altogether ...

Kudos0

Re: Has something happened to auto-update?

Indeed!!

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00

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