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Kudos0

Have never been able to access Norton Online Backup.

When I attempted to install Norton Online Backup for the first time, the download completed correctly but the install terminated with a web page from Norton which said:

"Norton Online Backup is sorry something went wrong and will look at it right away."

Apparently the install completed, because I now have a shortcut for Norton Online Backup on my desktop.  If I click on it, the same error message appears.

I have a case number with Norton Support (#Removed), but, after 5 days, they have not replied.

Every attempt to access NBU gets this error message.

Can anyone help?

(EDIT: For your safety, please do not post identifying information per the Participation Guidelines and Terms of Service.)

Replies

Kudos0

Re: Have never been able to access Norton Online Backup.

Norton Tech Support solved this problem.  Somehow, my account information was not entered correctly, and the signon program could not proceed.

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