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Kudos0

Help

What  I thought was my password to the vault won't open it and I cannot find anywhere to change it. Am I screwed? I am on desktop Windows 10 if that helps.

Replies

Kudos0

Re: Help

Hi Deltablues,

Did you try clicking "Show Password Hint" beneath wear you type in the PW?

I believe if you have the Norton Password Manager app installed on your mobile device you can change it from there.  Please see this link first Reset vault password of Norton Password Manager from your mobile device

Kudos0

Re: Help

Yes I have done that but what I wrote down as the p.w won't take in their system. Is there any where to change it like a regular password?

Kudos0

Re: Help

My understanding is the only way to reset it is via a mobile device with the app installed that meets the requirements specified in the link I provided.  

Kudos0

Re: Help

No I am on a desktop. But I cannot find where I can change the vault password. I guess I am just totally screwed.

Kudos0

Re: Help

If you were able to login to the vault, you could change it.  But if you've forgotten the PW, the only other way is through a mobile device that had already had the app installed.

You can look through these prior threads and see if there is anything in them that might help.  Or wait and see if any other users chime in with another solution or contact Norton Support Here.

https://community.norton.com/en/forums/cannot-unlock-password-vaulti

https://community.norton.com/en/forums/unable-access-local-vault-after-u...

https://community.norton.com/en/forums/forgotten-vault-password-0

Kudos0

Re: Help

Seems like their is an identity thief 

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