Not what you are looking for? Ask the experts!
Help urgently needed with backup
I'm new to the forum, but it seems the only way to get help as none of the other online help pathways seem to work!
I have purchased online backup and backed up 2 machines. However, I have now tried to download individual files on 3 different computers and although I can see the file names, when it starts to download the file it gets stuck on that. Frankly, I gave up waiting for a 4 line word document to be downloaded after 20 minutes.
I am starting to wonder if I have wasted my money - my Norton anti-virus is up at the end of September so I need this sorting before I pay Norton any other money!