• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

High CPU usage notification brings up Password window

I've received three of those notifications just today in less than an hour and when I click X it still brings up a password prompt.

Original thread that shouldn't have been locked; https://community.norton.com/en/forums/high-cpu-usage-notification-brings-password-window

Since it was never resolved.

Windows 10 Pro 64-bit / Norton Security v.22.19.x

Replies

Kudos0

Re: High CPU usage notification brings up Password window

Just an FYI

Threads are automatically locked by the forum software after 30 days with no posts. That is so that old threads are not brought up for a 'similar' issue, when the original issue in the thread was in fact already resolved. So it has nothing to do with whether the issue in the thread is solved or not.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: High CPU usage notification brings up Password window

Hi SGFC,
What's your Performance Monitoring Settings.  I run Firewall.  Maybe, I can reproduce.  Have you considered adding Exclusion. 

Um, whats "vegas130.exe"
https://community.norton.com/en/comment/8203721#comment-8203721

Kudos0

Re: High CPU usage notification brings up Password window

Guess, Norton has been logging Disk Read - Disk Write usage.

I think Performance Alert 2.txt ... looks like >
https://community.norton.com/en/comment/8203591#comment-8203591

Kudos0

Re: High CPU usage notification brings up Password window

for example:

for example:

Kudos0

Re: High CPU usage notification brings up Password window

Mine when I click on them is usually high disk write activity. First was Windows Host Process, Firefox and then PowerChute data service. Now it is both read and write activity. The admin on my previous locked thread said they were looking into it. I guess they're still looking.

Windows 10 Pro 64-bit / Norton Security v.22.19.x
Kudos0

Re: High CPU usage notification brings up Password window

Just from today.

Here's a screenshot;

That's what I get sometimes three in one sitting. If I click "X" it brings up a password prompt.

Windows 10 Pro 64-bit / Norton Security v.22.19.x
Kudos0

Re: High CPU usage notification brings up Password window

Here's another screenshot. I just opened Firefox and immediately;

Windows 10 Pro 64-bit / Norton Security v.22.19.x
Kudos0

Re: High CPU usage notification brings up Password window

Hi SGFC,
What's your Performance Monitoring Settings.  I run Firewall. 

typo = I run Firefox.


Hi SGFC,
What's your Performance Monitoring Settings.  I run Firefox.  Maybe, I can reproduce.  Have you considered adding Exclusion. 

Kudos0

Re: High CPU usage notification brings up Password window

They're all default. Maybe I should turn the resource setting down to low instead of medium (default).

Screenshot;

Windows 10 Pro 64-bit / Norton Security v.22.19.x
Accepted Solution
Kudos0

Re: High CPU usage notification brings up Password window

SGFC:

They're all default.

Um, if Performance Monitoring Settings were all default....you should not see Performance Alerts.  Default for Performance Alerting is Log Only.

Maybe I should turn the resource setting down to low instead of medium (default).

Or, add Program Exclusions.

Kudos0

Re: High CPU usage notification brings up Password window

bjm_:
SGFC:

They're all default.

Um, if Performance Monitoring Settings were all default....you should not see Performance Alerts.  Default for Performance Alerting is Log Only.

For some reason they were not all default. I don't usually change those settings for any reason. Most of the settings are default. I think the problem will be gone now. "Log only" makes sense so I won't have to see them.

Windows 10 Pro 64-bit / Norton Security v.22.19.x
Kudos0

Re: High CPU usage notification brings up Password window

Although the secondary problem still exists. Is that password prompt when I click "X" on the usage notification normal or unusual? If I close the high usage notification a second window pops open and asks for my Norton setting password. The first post has another thread with screenshots.

Windows 10 Pro 64-bit / Norton Security v.22.19.x
Kudos0

Re: High CPU usage notification brings up Password window

Well, I can try to reproduce "secondary problem" <here> ...but, I do not know your Performance Monitoring settings that "were not all default". 

Kudos0

Re: High CPU usage notification brings up Password window

bjm_:

Well, I can try to reproduce "secondary problem" <here> ...but, I do not know your Performance Monitoring settings that "were not all default". 

Instead of "log only" it was set to On for Performance Alerting. Everything else under there was default. 

Windows 10 Pro 64-bit / Norton Security v.22.19.x
Kudos0

Re: High CPU usage notification brings up Password window

Okay.  We'll see......

Kudos0

Re: High CPU usage notification brings up Password window

Hi SGFC
Confirm you have these Program Exclusions >

Kudos0

Re: High CPU usage notification brings up Password window

Hi SGFC,
I'd forgotten that you click'd X.  I click'd Details & Settings.

Category: Performance Alert
Date & Time,Risk,Activity,Status,Recommended Action
12/4/2019 4:44:12 PM,Info,"High Disk Read, Disk Write usage by: Firefox ",Detected,No Action Required


I'll try to remember to click X. 

Kudos0

Re: High CPU usage notification brings up Password window

bjm_:

I think Performance Alert 2.txt ... looks like >
https://community.norton.com/en/comment/8203591#comment-8203591

Hi SGFC:

The details of your performance alert for Firefox posted <here> in your August 2019 thread (heavy memory usage) show:
     Version: 68.0.2.716
     Source File:  setup.exe
     File Created:firefox.exe
     System Change:
     c:\users\myname\appdata\local\mozilla\firefox\profiles\r9cypula.default-release\cache2\entries\...

The details of your performance alert for Firefox attached <above> in this November 2019 thread (heavy disk write activity) show:
     Version: 70.0.1.7242
     Source File: updater.exe
     File Created: firefox.exe

So in both cases the high resource activity appeared to occur during a Firefox product update, which in itself isn't too concerning.

Am I correct that you have turned on Setting Password Protection (Settings | Administrative Settings | Product Security | Settings Password Protection | ON) in your Norton Settings?  If so, the pop-up asking "Norton Security requires a password for access" might be appearing because Norton needs to change some registry entry or setting related to the status of your Firefox installation (e.g., whether Norton Safe Web is installed and enabled in your Firefox user profile) and needs your password before it can change the setting.  I'm just guessing, but it's probably not a coincidence that you started seeing these pop-ups requesting your setting password around the same time (July/August 2019) that Norton Security v22.17.3 and higher started monitoring the real-time status of the Norton Safe Web browser extension ‌and throwing a "Your Browsing is at Risk" error if the extension is disabled in Firefox.

If that isn't the cause (i.e., it's not normal for these pop-ups to appear during a regular Firefox update, even when Setting Password Protection is turned on), another possibility is that your Firefox profile and/or Norton browser extension(s) are corrupted.  If that's the case, a refresh of your browser (Help | Troubleshooting Information | Refresh) might stop these pop-ups requesting a password to change your Norton settings every time Firefox is updated.  A browser refresh won't remove your bookmarks, but be warned that it will create a new Firefox user profile and you will have to reinstall and reconfigure all your browser extensions and some of your custom settings.  See the Mozilla support article Refresh Firefox - Reset Add-ons and Settings for a full list of items and settings that are affected during a browser reset.
-----------
32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22

Kudos0

Re: High CPU usage notification brings up Password window

bjm_:

Hi SGFC,
I'd forgotten that you click'd X.  I click'd Details & Settings.


I'll try to remember to click X. 

Hi @SGFC
I remembered to click X >
I did not see >
Note: I do not have Norton Password Manager on Firefox.
I do not have Settings Password Protection = On

Kudos0

Re: High CPU usage notification brings up Password window

I have Norton's setting password enabled. No password manager for Firefox.

Windows 10 Pro 64-bit / Norton Security v.22.19.x
Kudos0

Re: High CPU usage notification brings up Password window

SGFC:

I have Norton's setting password enabled. No password manager for Firefox.

Okay, I'll enable Settings Password Protection and we'll see.....

Kudos0

Re: High CPU usage notification brings up Password window

bjm_:
SGFC:

I have Norton's setting password enabled. No password manager for Firefox.

Okay, I'll enable Settings Password Protection and we'll see.....

Hi @SGFC,

Reporting that I've observed a Password dialog box flash on screen with click X on Performance Alert dialog box.