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Kudos0

Home page reset

I don't know what I am doing on here but could not get a chat with Norton. Yesterday a Norton/Symantec page keeps opening up every time I open internet explorer. I have reset my home page but it still pops up in 2 more tabs. If I shut the computer off it opens to the home page reset and I have to make MSN my homepage again and the orange button does not work on the ad and it seems like it is an advertisement to buy more. This is annoying.

Replies

Kudos2 Stats

Re: Home page reset

Hi rickc7771, Welcome to Norton Community!

There are many users who have had the same issue, almost suddenly.
Apparently there was some update on one or more software, or a new free software that have been downloaded containing PUPs (Potentially Unwanted Program) for which Norton and other security software are not effective in removing them. Norton is designed to remove high risk threats such as viruses and other dangerous malware.
On this link I recommended to install MalwarebytesAnti-Malware Free which is effective in removing adware.

I suggest you do the same to resolve the issue.

Please let us know how it goes.

Regards,
 

Sandro
Kudos0

Re: Home page reset

My wife's computer got this page on Wednesday. I ran Malwarebytes and it found Trojan.siredef.c. She has no idea where it came from. In any case, it was quarantined by Malwarebytes. I reset her web homepage, reran Malwarebytes and Power Eraser with no sign of any problems now.

Kudos0

Re: Home page reset

Hi PhxFlyer, thank you for sharing.

Recently there are many users who are having the same issue. It would be interesting to find out what software is leading this.
Those who have had their home page changed could help in saying what they have recently downloaded to find the culprit.
Thanks to anyone who wishes help.

Sandro
Kudos0

Re: Home page reset

Hello,

 My homepage was reset to the Norton Systematic page yesterday and continues to do so every time I boot the computer. Interestingly, the two actors are "conhost.exe" and "svchost.exe" which are supposed to be part Norton, am I right? After running a full system scan, the only things cleared up were tracking cookies.

If "conhost" and "svchost" aren't serious issues, then why is my homepage being reset? Or better yet, why are these files seen as threats?

 

Kudos0

Re: Home page reset

Hi Ggodbey7,

Admin has been notified.
Thank you for your patience.!

Sandro
Kudos0

Re: Home page reset

Meantime, you may perform a full system scan with Norton, then with Norton Power Eraser and again with Malwarebytes Anti-Malware as suggested on my previous post.

This should solve your issue.

Thanks,

Sandro
Kudos0

Re: Home page reset

Hello Ggodbey7

Those 2 .exe's that you mentioned are windows files. Sometimes though, malware uses the same names as windows files. That's why you have to be a malware expert to do cleaning up by yourself.

Yours is the first where the home page is being reset to a Symantec page as part of the malware. In the logs from your Norton product, is there anything showing that malware was recently cleaned up or that malware is still waiting to be cleaned up?

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Home page reset

Hello Sandro

I have a feeling that these malware issues is more complex than just having the homepage reset. I think it might be time for some of them to visit the free malware removal sites if malwarebytes doesn't clean it up. Doing a Google search just now, there seem to be a lot of new malware out there that are hijacking home pages and resetting them and search engines.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Home page reset

Hi Everyone,

Sorry for the inconvenience caused. Can you please try manually changing IE home page via Internet Explorer browser settings to resolve this issue?

Steps to Reset IE Home page : Link

Thanks,
Sunil G A
Norton Forums Administrator
Symantec Corporation

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos1 Stats

Re: Home page reset

I had this same problem yesterday. my MSN home page was reset and I got a notification from Norton when I opened the browser.  (IE11)   I was also unable to get the orange button in the Norton notification to work

I had recently downloaded and installed an update to Netgear Genie as well as Adobe Flash Player 16 NPAPI and Adobe Flash Player 16 ActiveX.   Nothing else had been downloaded as far as I could tell.    Problem was intermittent for me.  On at least a couple of occasions I still had my regular MSN home page after re-boot.

In any event I ran Malawarebytes anti-malaware scan and Norton Power-eraser.   Malawarebytes did find and quarantine an assortment of PUPs,  mostly associated with Google Chrome.

Problem seems to have gone away at least for now.  

Kudos0

Re: Home page reset

SteveC4:

In any event I ran Malawarebytes anti-malaware scan and Norton Power-eraser.   Malawarebytes did find and quarantine an assortment of PUPs,  mostly associated with Google Chrome.

This doesn't surprise me at all. I always used IE and I've never had any  of these problems.
Recently I wanted to install Chrome as alternative browser, since then when I run a scan with MBAM there are files associated with Chrome that are quarantined. I have already removed Chrome to install FF and PUPs are no longer found when I run a scan. 

Sandro
Kudos0

Re: Home page reset

Problem seems to have gone away at least for now.  

@steveC4,

Keep us up to date just in case.

Thanks, 

Sandro
Kudos0

Re: Home page reset

floplot:

Hello Sandro

I have a feeling that these malware issues is more complex than just having the homepage reset. I think it might be time for some of them to visit the free malware removal sites if malwarebytes doesn't clean it up. Doing a Google search just now, there seem to be a lot of new malware out there that are hijacking home pages and resetting them and search engines.

Hi flo, we are waiting to get feedback from users based on what Sunil_GA required.
Some have confirmed the issue has been resolved, then we'll see if you need to go further.

Sandro
Kudos0

Re: Home page reset

Hi,

I have not had this problem (changing my home page) and have used Chrome for over 3 years now.  Just updated to NS from NIS last December.   In Chrome "Advanced Settings" - I have (among other things checked off) - the tab for "Enable Phishing and Malware protection".   And keep Chrome up to date - check for new versions every week or so.

In my NS logs I also have many instances of "svchost.exe" - and realize it is Norton.  I run NS quick scans (if the system does not) a couple of times a day and a full scan every 4 days or so.

I run Malwarebytes (free) every few days - just to check and it always finds nothing.  Just ran it this afternoon....log copied below.

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 06/02/2015
Scan Time: 1:14:22 PM
Logfile: Mal.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.02.06.07
Rootkit Database: v2015.02.03.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows Vista Service Pack 2
CPU: x64
File System: NTFS
User: little fred

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 362038
Time Elapsed: 36 min, 44 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

*******************************************************************************

But, I will keep my eyes open for any changes.

Chrome version  40.0.2214.111m

NS Toolbar   2015.2.0.15

Thanks,

Fred

Kudos0

Re: Home page reset

Hi Sandro_cm,

Thanks for the reply.   I had Chrome installed on PC but had been using only IE11 or FF.  Can't even remember the last time I opened Chrome, perhaps though there were some incorrect security settings causing the vulnerability.  Anyhow, I have also removed Chrome from my PC.  Hopefully that will help as well. 

Kudos0

Re: Home page reset

Hello Fred


In my NS logs I also have many instances of "svchost.exe" - and realize it is Norton.


The svchost.exe is a windows file. It shows up in the logs because Norton will log any file that tries to get too close to the Norton files.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Home page reset

FredWalker:

Hi,

I have not had this problem (changing my home page) and have used Chrome for over 3 years now.  Just updated to NS from NIS last December.   In Chrome "Advanced Settings" - I have (among other things checked off) - the tab for "Enable Phishing and Malware protection".   And keep Chrome up to date - check for new versions every week or so.

 All this to say what?
I am glad to learn that you are using Chrome for over three years without having had problems.
Many novice users do not know what to enable or disable on Chrome.
I cannot look at your stats.
I installed Chrome that I had never used. I should add that I sheltered computers to my friends, family and more, the most common problems are Virus. I've lost count, more than 60 computers. In most of them there is Google Chrome installed.
These are the reports that I have seen.

Sandro
Kudos0

Re: Home page reset

Hi,

OK - sorry you were "forced" to read my posting.  Won't happen again.   

So long...will not be back....The Forum is ALL yours !!!

Fred

Kudos0

Re: Home page reset

OK - sorry you were "forced" to read my posting.  Won't happen again.   

So long...will not be back....The Forum is ALL yours !!!

Fred

No Fred, this is not a problem. I read your post and very carefully. What is not clear on your post (at least to me), is if you were trying to help or to contradict me.
Perhaps that's what I didn't understand.

You can post anywhere, anytime, It is enough to clarify, you agree?

Sandro
Kudos0

Re: Home page reset

SteveC4:

 I had Chrome installed on PC but had been using only IE11 or FF.  Can't even remember the last time I opened Chrome, perhaps though there were some incorrect security settings causing the vulnerability.  Anyhow, I have also removed Chrome from my PC.  Hopefully that will help as well. 

Hi Steve, Yes, this helps!
What matters is that your problem is gone.

Sandro
Kudos0

Re: Home page reset

SuperantiSpyware and WinPatrol both have the facility to block/restore any home page changes.

Windows 10 Home X 64
Kudos1 Stats

Re: Home page reset

...any SpywareBlaster has System Snapshot

Kudos0

Re: Home page reset

True.    I'd forgotten that one, as it's pretty much set and forget.

Windows 10 Home X 64

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