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How to add a Product Key to existing subscription and have coverage be sequential not concurrent
I have Norton Security Deluxe for Win10 PC, covers five devices. I don't like the price I am charged for auto-renewal so instead I buy a 1-year subscription from a local store or from Amazon and obtain from it a Product Key. Last year I did this, and when I logged into Norton and added my Product Key, Norton's website showed the 1-year as starting the day I added it. They did not tack it on to the end of my existing subscription like I anticipated. For instance, and I'm using last year's dates in this example here, my existing subscription was to expire 12/12/2018. When I added my 1-year Product Key online on 10/30/2018, I expected my expiration date to be pushed out to 12/12/2019. Instead my existing subscription retained it's 12/12/2018 expiration date but I saw a new separate registration with dates 10/30/2018 - 10/29/2019. In other words, I had overlapping coverage from 10/30/2018 to 12/12/2018 where I am paying double for the same service:
Subscription #1: 12/12/2017 to 12/12/2018
Subscription #2: 10/30/2018 to 10/29/2019
Ok, yeah, maybe they think I bought five more devices to need coverage. Not so. To fix this, I had to call in to get alive person who cheerfully and quickly made the subscriptions run sequentially, not concurrently, with a new single expiration date of 12/12/2019 as desired.
But that was LAST YEAR.
This year, to avoid this unwanted overlapping, I called Norton prior to purchasing Product Keys to see if I could get ahead of this problem. Maybe there is a way to do it without auto-renewal and without having to call them to fix it. Gee, maybe they fixed their site to ask if I wanted sequential coverage. They said just to call them back once I get the Product Key in hand and they will help me add the Key then adjust the dates.
I then bought TWO 1-year subscriptions for Norton Security Deluxe and have two Product Keys in hand. I called Norton 1-800-745-6034 today, Friday at 10:49 PDT, was on hold 15 minutes before getting mysteriously disconnected. I called back and was on hold 45 minutes before I hung up out of frustration. There's gotta be a faster way to do this.
Yes, I can try their online CHAT but I am not optimistic so let me saddle up this horse and post this query:
Has anyone reading this run into the same problem described above and, if so, what was your fix?