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Kudos0

How can I delete my online identity safe vault? Your 3 wrong password solution doesn't work.

I just installed NIS 2013 on a newer laptop (Win7, 64-bit) and I can't access my identity safe vault because it's in the cloud and the 3 wrong password solution doesn't work because evey attempt times out.  I've uninstalled the program once already.  How can I delete the cloud version and just use the one on my laptop?

Shado

Replies

Kudos0

Re: How can I delete my online identity safe vault? Your 3 wrong password solution doesn't work.

I just installed NIS 2013 on a newer laptop (Win7, 64-bit) and I can't access my identity safe vault because it's in the cloud and the 3 wrong password solution doesn't work because evey attempt times out.  I've uninstalled the program once already.  How can I delete the cloud version and just use the one on my laptop?

Shado

Kudos0

Re: How can I delete my online identity safe vault? Your 3 wrong password solution doesn't work.

Hi Shadodncr,

Do you in fact still have a Local Vault?  It sounds like you just installed NIS 2013 - which will not provide you the option for the Local Vault.  IN order to reagn a lost Local Vault, you will have to revert to NIS 20123 and then upgrade over the top to either 2013 (v 20 ) or 2014 (v 21) in order to retain the Local Vault.

Kudos0

Re: How can I delete my online identity safe vault? Your 3 wrong password solution doesn't work.

Well since I didn't have NIS2012 on this computer before I'm not sure how I can revert back to it. 

Accepted Solution
Kudos0

Re: How can I delete my online identity safe vault? Your 3 wrong password solution doesn't work.

Hi Shadodncr. You can get  NIS 2012, from the link provided by yank in this post. Follow his instructions to install 2012 which will give you the local vault facility.

Here is the post with yank's link.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Downgrade-to-NIS-2012-from-NIS-2013-possible/m-p/918823/highlight/true#M232973

Then you can update to 2013 retaing your local vault, if that's your wish.

Windows 10 Home X 64
Kudos0

Re: How can I delete my online identity safe vault? Your 3 wrong password solution doesn't work.

THANK YOU!!!   It's working now! 

Kudos1 Stats

Re: How can I delete my online identity safe vault? Your 3 wrong password solution doesn't work.

Glad you got it sorted!
Kudos0

Re: How can I delete my online identity safe vault? Your 3 wrong password solution doesn't work.

yank, here's another kudo, for the link !.....

Windows 10 Home X 64
Kudos0

Re: How can I delete my online identity safe vault? Your 3 wrong password solution doesn't work.

F4E, not necessary, but thanks. 

I never try to upset the Kudo Fairy!

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