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Kudos0

How can I prevent a cookie from being deleted

Not a major issue by any means, but each new day I find when I go to a banking site (see attached screen clip 'sant.pdf') there is a message about cookies. I click the X to get rid of it and for that day it goes only to return the next day. As far as I remember this was also happening when I had NIS though I don't recall it being as persistent. I don't have any important website 'remember me' (well just a few - Yahoo remembers me OK). Just wondered it I could stop Norton doing this (assuming it is Norton). Firefox setting are as in 'history.pdf'). As I say not a huge issue as one click and the message is gone for the day.

Thanks.

File Attachment: 
Windows 10 Home 64 bit, NS version 22.14.0.54 (as of April 2018), MBAM free, SUPERAntispyware,Trusteer Rapport

Replies

Kudos0

Re: How can I prevent a cookie from being deleted

Hello materialman,

There could be a few reasons why this is happening.

This might be a session cookie which is deleted when you close your web browser.

If a persistent cookie, it may have a short expiration date.  Find where your cookies are stored and when you have located the appropriate one, right click on it and select properties.  You should see a creation date, a modified date and an expiration date. This may answer your question.

To check if being removed by Norton, go to Security History > Resolved Security Risks > Tracking Cookie > (right panel) - More Options.  When you click More Options you should be presented with a list of recently removed tracking cookies.

Finally, are you using any other 'cleaners' such as CCleaner?

Let us know how you do.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: How can I prevent a cookie from being deleted

Hi Phil,

I realise this message about cookies comes up after Norton does a quick scan. I happened to be at the computer when it started, and finished with the message something like 'tracking cookies removed'. I went to that Santander page again and the message was again there.

Looking where you suggested within Norton the list is:

Tracking cookie: Cookie:robert@doubleclick.net/ Threat Removed
Tracking cookie: Cookie:robert@microsoftinternetexplorer.112.2o7.net/ Threat Removed
Tracking cookie: Orphan cleanup Threat Removed

I don't use CCleaner but occasionally (when I remember so maybe every few weeks) run Malwarebytes Anti-Malware.

Windows 10 Home 64 bit, NS version 22.14.0.54 (as of April 2018), MBAM free, SUPERAntispyware,Trusteer Rapport

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