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Kudos0

How can you cancel/uninstall Norton Security? Refund?

How can you cancel and uninstall Norton Security?  If it is cancelled, will Norton issue a refund for the unused portion of the subscription?  My email account has been compromised a couple of times to send spam from my account.  I've run full scans that show my computer is protected.  My computer is very slow when turning on and downloading websites.  The Security history shows statements,"IP address has disappeared from adapter Teredo Tunneling Psuedo-Interface" and "Protecting your connection to a newly detected network on adapter" and "Connected to a public network".  Do those messages mean than someone is accessing my computer?   A computer expert recommended that I cancel Norton Security and install a different security program.  My subscription has 229 days left, so will there be a refund if I cancel?

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Kudos0

Re: How can you cancel/uninstall Norton Security? Refund?

Hello Mary2126

Those messages are common activities that show up when your ip changes or gets renewed. If you feel that your computer has malware in it that your Norton Security has missed, we can recommend some free malware removal sites. Those messages that you are seeing are normal ones and do not mean that your computer is being accessed.

You can pick one of these sites and they will help you to test out your computer and see if you do  have malware in it and also help you to clean up your computer safely and completely.

You would only get a refund if it was uninstalled within 60 days from the start of your subscription. Please take a look at these recommended free malware removal sites and register at one of them. Please stick with one of them until they say your computer is clean if it is indeed infected.

Please see this link for an up to date description of these sites plus the addition of a newly listed site formed by one of our successful malware remover users. The new site is listed first in this link.

https://community.norton.com/en/forums/malware-removal-forum-recommendations

Please come back and let us know how you made out. Also, please remember that no one security program can catch all the malware all the time. Different computer experts recommend different security programs also.

Thanks.




 

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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