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Kudos0

How to delete unwanted Norton Account

When I tried to open my Norton vault this morning, it came up with a window asking me to create a new account (I don't know why - my original account is still there). Anyway, I created a new account, but then found a way to get NIS Identity Safe to recognise my old account which enabled me to use my original vault information.

So, now I have two Norton accounts, one of which I don't need.  However, I can't find a way of deleting this unwanted second account. Does anyone know how I can delete it please?

Replies

Kudos0

Re: How to delete unwanted Norton Account

When I tried to open my Norton vault this morning, it came up with a window asking me to create a new account (I don't know why - my original account is still there). Anyway, I created a new account, but then found a way to get NIS Identity Safe to recognise my old account which enabled me to use my original vault information.

So, now I have two Norton accounts, one of which I don't need.  However, I can't find a way of deleting this unwanted second account. Does anyone know how I can delete it please?

Kudos0

Re: How to delete unwanted Norton Account

Hi n2009user27,
Are you using same email id for both accounts?
(please note that you have posted this issue in nis/nav board and has been notified to moderator to move to Norton Toolbar / Norton Identity Safe)
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: How to delete unwanted Norton Account

No, I'm not using the same email login id for both accounts.

Kudos0

Re: How to delete unwanted Norton Account

Hello n2009user27

I imagine you have to go through Norton Support.  Request to have the second account removed.

Your request would then be forwarded to the appropriate dept.  I imagine?

Respectfully

Kudos0

Re: How to delete unwanted Norton Account

Thanks bjm.

I contacted Norton Support and had an extended "chat" with one of their operatives, at the end of which he told me I had to email someone at symantec with my request, and that it could take a month or more to delete the account.  Obviously speedy modern technology hasn't percolated as far as Symantec yet!

Kudos0

Re: How to delete unwanted Norton Account

Hello n2009user27

I'm sure you had fun dealing with the extended chat session.  NOT

Thanks for the Topic update.

Respectfully

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