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Kudos0

how do I do a cloud scan

 after that Norton was doing a power eraser, 2 files came up that were unknown and it suggested doing a cloud scan to find answers. How do I that?

Labels: Quarantine

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Kudos4 Stats

Re: how do I do a cloud scan

Norton Power Eraser uses aggressive methods to detect threats, and there is a risk that it can select some legitimate programs for removal. You should carefully review the scan results page before removing files.


> try mouse hover/click cloud: for example

If you see any files that are listed as Unknown, for each of these files, click the cloud icon next to it. It sends the file to a Symantec server and scans it using the traditional signature-based detection engines.

for example:

If you see any files that are listed as Unknown, for each of these files, click the cloud icon next to it. It sends the file to a Symantec server and scans it using the traditional signature-based detection engines.

  • If the Cloud Scan result shows Bad for any file, click the Remove check box.

  • If the Cloud Scan result shows Unknown, do not click the Remove check box. The file may not be a threat, and needs further analysis.

https://support.norton.com/sp/en/us/home/current/solutions/v69675421_EndUserProfile_en_us

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