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Kudos0

How do I install NSBU over an existing NIS installation?

Hi all,

Back in August, I purchased a license for NSBU in order to take advantage of a bargain promoted by Amazon. The license is good for 10 devices and I have the license key with me but I still did not go through the actual steps for renewing. And I am getting a little confused, so all guidance will be very welcome.

This is what I wish to do:

1 -- I want to do the upgrade when my current NIS license gets closer to the expiration date, which will happen in about two weeks or so and I also want to keep my current settings, such as "Local Vault" and saved passwords.

2 -- I understand that if I click on the "renew" button in NIS main interface I will eventually be shown two options: "I have a key or code to enter" or "Renew my subscription".

3 -- Now, since I do not intend to renew my current NIS subscription, I would click on the first button "I have a key to enter" and then follow the instructions from there.

My question: Is this the correct procedure to do the upgrade AND still keep the current settings or is there a different procedure to achieve this purpose?

Thanks.

Replies

Accepted Solution
Kudos2 Stats

Re: How do I install NSBU over an existing NIS installation?

hi LinYu2

If you do as you are thinking of with a NSBU key it will not install NSBU but renew your existing NIS Licence. There are some instances where a "higher" product key will renew an existing product subscription. A NSBU key will renew any existing product.

You will need to download/install NSBU, there are a number of ways to do this depending on which you feel most comfortable with or by personal preference.

You can simply download/install NSBU which will deal with the removal of your existing NIS.

My preference is to uninstall NIS keeping the settings when it asks running the Norton Removal Tool then installing NSBU.

Whilst upto date versions of NIS and NSBU are almost identical there are a number of small differences in the back ground which mean that the Norton Security range of products is more advanced than the Norton Internet Security range of products.

As I say it is my preference to uninstall the existing NIS first before installing NSBU, the method of just downloading/installing NSBU over the top of NIS is quite satisfactory for many users.

Michael 

Kudos1 Stats

Re: How do I install NSBU over an existing NIS installation?

Hi LinYu2,

I used the "over the top install of NSBU" when I went from NIS to NSBU last year.  I was able to retain both Local and Online Vaults (BTW I use IE11) as well as the few settings that I change from Default.

My thoughts on using the clean install michaelsails mentions is that I recommend it when the user is having problems with their current install of NIS.  In other words, if your NIS is running perfectly - the over the top is what I would suggest. Any problems with the current install of NIS and I'd go the clean install route.

Just my 2¢

Kudos0

Re: How do I install NSBU over an existing NIS installation?

Hello Michael, Yank,

Many thanks for your prompt responses. Good thing I asked because, as you may have guessed, I was inclined to follow the procedure I outlined above, i.e., to use NIS main user interface, click on the button "I have a key" and proceed from there. Which I now understand would keep me with NIS.

Not that I am eager to leave NIS, on the contrary, I'm perfectly happy with it and have no particular reason to change. I just took advantage of a bargain price, back in August (27 dollars for 10 devices) and this was the only motivation I had.

Now, after reading your posts, I understand that I would rather go directly to downloading and installing NSBU over NIS and this would basically take care of my concerns about keeping all my previous settings, including my Local Vault. As an extra dose of caution, I will make sure to have a full system backup before I start, just in case something goes wrong. I still have about two weeks to go on my current license, so I don't need to rush.

One other question comes to mind:

My NSBU license is good for 10 devices, as I said, while my NIS license covers 3 devices only. What happens, should I renew NIS with this NSBU license key? I suspect that I would still get the same 3 devices, am I right? In other words, it would be like throwing down the drain 7 other potential possibilities... And, as such, I have a good reason to move up to NSBU (provided that I can still keep my settings) even though I don't have -- and can't envision -- any other valid reason to to so.

Thanks again for your help.

Kudos1 Stats

Re: How do I install NSBU over an existing NIS installation?

hi LinYu2

By renewing NIS even with the NSBU key you are correct in saying that you will be able to install on only 3 devices i.e. you keep the original Licence conditions. Additionally, you can use your NSBU Licence to install on other operating systems like Apple and Android if you have any such devices eg Android Smartphone  which you cannot do with a NIS Licence.

Michael

Kudos0

Re: How do I install NSBU over an existing NIS installation?

Thanks, Michael. I think I made up my mind...

Cheers.

Kudos0

Re: How do I install NSBU over an existing NIS installation?

I'm back... 

I'm sorry... I tried to find out how to download NSBU and I must humbly admit, I find it more difficult than I had anticipated...  When I go to My Account I only find links for my current product (NIS). I feel I must be dumbly missing something very simple, I just can't figure out what... Even when I google, all I get is places to purchase from or links for downloading a "free trial", which may or may not be the exact same thing as what I already paid for... What am I missing, please?

Thanks!

Kudos2 Stats

Re: How do I install NSBU over an existing NIS installation?

http://www.norton.com/latestnsbu

Just enter your Norton Account info and new NSwB key when prompted by the installer... After that's done, your NSwB product will show up under Product Management (for any additional installations or reinstallations)

Kudos2 Stats

Re: How do I install NSBU over an existing NIS installation?

Another thing is NSBU has the backup storage feature that NIS does not.

I just did an over the top update from NIS to NSBU on 2 systems and they worked great.

You may want to backup your Local Vault per this link incase something goes wrong.

http://community.norton.com/en/forums/retaining-your-local-vault

Before I upgraded I went into my Norton Account and deleted the Device I was upgrading and then when the new install was done I used the same Account for the new install and it then showed the new device with the new product. On the 2nd system I did the same thing and downloaded the new NSBU install from my Account and when I logged into my account after the upgrade it verified the license and added the new Device.

Jim

Kudos1 Stats

Re: How do I install NSBU over an existing NIS installation?

LinYu2,

What John said above.  Also you mention a making a backup before you start - don't forget to export your ID Safe Data in both .csv and .dat format - just to play it safe!

Naturally you'll have to run LiveUpdate after activating it bring it totally up to date definition wise (and perhaps version wise).

Kudos0

Re: How do I install NSBU over an existing NIS installation?

Alright, I got it. After clicking the link provided by avjohnnie I get the downloader prompting me to Save the file NSBU-ESD-Def-22.5.4.24-EN.exe from http://buy-download.norton.com.

I think I'm all set. So, I will download now and wait a couple weeks and install a day or two before the expiration date of my current NIS subscription.

I'm very thankful to all of you for your help and your patience too!...

Cheers.

Kudos2 Stats

Re: How do I install NSBU over an existing NIS installation?

One more suggestion.  If you download it now, you'll receive 22.5.4.24.

Currently 22.5.5.14 is on a "phased availability".  After it is available to all users and all languages it may eventfully be available via the same URL John provided.  So it would be a good move to check and see if the same version is being offered from that link before you upgrade to NSBU. The copy you currently have will update to the most current via manual update after you install it, but checking again at the point your are ready to install may get you a more current version and save you running as many updates.

Please let us know how things go.

Kudos0

Re: How do I install NSBU over an existing NIS installation?

Yeah, that's good advice, yank... I had that suspicion already. In fact, my NIS version is 22.5.5.15, and I think all Norton products are currently at that version. Like I said, now that I have all the facts and I still have a couple weeks to go on my NIS subscription, I will download and install at a date closer to the expiration. The most recent version may well be there by then. 

And I will definitely keep you abreast of my progress...

Kudos2 Stats

Re: How do I install NSBU over an existing NIS installation?

I'm back!...

Just to say how grateful I am for the masterful help you all have been providing, both graciously and with infinite patience, to a slow-learner like me... I cannot emphasize enough how much appreciative I am for all that.

In this instance, the installation process was fast, smooth and flawless, exactly as described in your "lessons". Last but not least, my Vault remains local and all my settings transitioned from NIS to NSBU as smoothly as a feather...

Cheers!

Kudos1 Stats

Re: How do I install NSBU over an existing NIS installation?

 We all love it when a plan comes together!

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