• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

How do I make a complaint to Norton?

One of Norton's online chat Reps told me that I could make a complaint via the Norton community. Can someone tell me how I actually make a complaint to a Norton representative who cares?

Replies

Kudos0

Re: How do I make a complaint to Norton?

You are in the community. What seems to be the trouble and why did you need to speak with chat support? 

Kudos0

Re: How do I make a complaint to Norton?

Hello pauly12345

Most likely you will be contacted by a Symantec Employee within a few days. However, it is a holiday shortened week. I don't know if that individual will be affected by that. He will contact you by PM.

To access the PM, please click on the Inbox.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos2 Stats

Re: How do I make a complaint to Norton?

Hello @pauly12345,

I'd like to learn more about your experience. I've sent you a Private Mail, which you can access via your "Inbox", found in the forum header.

Thanks,

Matt

Kudos0

Re: How do I make a complaint to Norton?

I also want to make a complaint to someone who has some authority to do something. I'm sick of being fobbed off by Norton people who a) don't listen b) say they have no authority to do anything. 

I've spent literally hours getting nowhere with people in Thailand, India and who knows where else. What can I do?

Kudos1 Stats

Re: How do I make a complaint to Norton?

Hello @Trishywish,

I'm sorry to hear that you had a poor experience and I'd like to help. I've left you a Private Mail, which you can access from the Norton Community Inbox (in the upper right hand corner of the forum header).

Thanks,
Matt

Kudos0

Re: How do I make a complaint to Norton?

Hello

This should help you to find the Inbox so you can find Matt's message to you.

Thanks

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

This thread is closed from further comment. Please visit the forum to start a new thread.