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Kudos0

How do I recover my Vault password list?

I had my computer turned off for the past week due to travel.  Today when I went online, I found that my Norton internet security program was not functioning and went to help and had an online chat with a tech.  He advised to uninstall and then download and reinstall the program, which I did and it works fine now. 

**Now the new problem is that the entire vault password list I had accumulated is gone!  I know that in the past I had set the vault up so all the passwords, old and new, would automatically be saved to my Norton online account so if this type of situation ever occurred I could recover my passwords........I'm not able to access it online, not sure how to do so or where to access them.  Is there a way for me to recover my complete vault?

Replies

Kudos0

Re: How do I recover my Vault password list?

I had my computer turned off for the past week due to travel.  Today when I went online, I found that my Norton internet security program was not functioning and went to help and had an online chat with a tech.  He advised to uninstall and then download and reinstall the program, which I did and it works fine now. 

**Now the new problem is that the entire vault password list I had accumulated is gone!  I know that in the past I had set the vault up so all the passwords, old and new, would automatically be saved to my Norton online account so if this type of situation ever occurred I could recover my passwords........I'm not able to access it online, not sure how to do so or where to access them.  Is there a way for me to recover my complete vault?

Kudos0

Re: How do I recover my Vault password list?

Welcome,

After the reinstallation you should be able to create a new identity safe which will recognize that you already have one. You'll need to use the same username and password you used to establish the original.

Keep us posted

Dick Win 10x64 current current NSBU
Kudos0

Re: How do I recover my Vault password list?

the vault won't open using my old password

Kudos0

Re: How do I recover my Vault password list?


MtnManEd wrote:

the vault won't open using my old password


Have you logged into your Norton Account before trying to log into the online vault?

Things happen. Export/Backup your Norton Password Manager data.

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