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Kudos0

How to download old backup files online?

These last few days I've been getting reminders from Norton online backup that I need to buy more space as I have very little left:  as I have backups online from 3 years ago, I'd prefer to download these onto an external drive thereby freeing up the online space..Does anyone know how to do this?  I'd rather be able to download the complete back up rather than having to go into individual files and download..which would take forever!! Thanks for any advice - tried the website and it seemed to get stuck yesterday!

Labels: Backup

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Accepted Solution
Kudos2 Stats

Re: How to download old backup files online?

Just downloading the files does not remove them from your online storage. You can restore those backup set(s) using the Restore feature of your Norton product, restoring to a different location than the original location.

Once you have those files safely stored, you can open Windows Explorer, and click on This PC in the left pane, then click on Norton Backup Drive. You need to be logged into Windows with an Admin account to see that Norton drive. Double click on the Norton Backup Drive and you will see a list of backup sets. Double click on the one(s) you wish to delete from your online storage. This list can take some time to populate, so be patient. When the list of files and folders appears, highlight the ones you wish to delete, right click on them and click on Delete. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: How to download old backup files online?

Great thank you - I had visions of spending days downloading them on a really slow internet connection.   I have a 1TB external drive so figured I'd restore them to that - that will free up at least 50% of the online storage. 

Thanks very much for your help, saves me having to buy more storage as these files are from other laptops and 2-3 year old..but would still rather have them stored somewhere!

Kudos0

Re: How to download old backup files online?

Just remember that restoring the files is done by downloading them from the online storage. So you are still at the mercy of your slow internet connection. But you have to do what you have to do. Maybe set up the restore before you go to bed and let it run overnight.

After restoring, the deletions are done on the Norton servers, so no internet lag.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: How to download old backup files online?

Thanks - yes I've discovered that I'm still at the mercy of my slow internet....so far 52.9% done!  I prefer to keep an eye on the laptop rather than leaving it overnight.... as then no doubt there could be a 'nice' Microsoft update to mess up my laptop again!! thanks for your help!

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