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Kudos0

How to get Identity safe back into IE

I have reintalled IE 9, when I did that I lost the Norton Identity Safe toolbar, how do I get it back?

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Kudos0

Re: How to get Identity safe back into IE


karltettmann wrote:

I have reintalled IE 9, when I did that I lost the Norton Identity Safe toolbar, how do I get it back?


First right click a blank area where the tool bar should be - ensure there is a check mark on Norton ToolBar. 

If no joy select Menu Bar > Tools > Internet Options > Advanced Tab > Browsing and ensure a check mark is in front of Enable third party browser Extentions > click Apply - OK out and then restart IE.

Keep us posted of results.

Kudos0

Re: How to get Identity safe back into IE


karltettmann wrote:

I have reintalled IE 9, when I did that I lost the Norton Identity Safe toolbar, how do I get it back?


Two possibilities...

1) Norton add-ons only operate in the 32bit IE browser, not in the 64bit IE browser.

2) If you're not seeing the Norton Toolbar in 32bit IE browser, verify that the Symantec IE browser add-ons are enabled.  To do so, click on the Tools Menu icon and select "Manage add-ons" ...

In the dialog window that opens, locate the "Symantec" section and verify that all 3 entries there-in are enabled ...

For future reference, these entries can become disabled if you use the browser's "Reset" option.

Kind Regards,

John

Kudos0

Re: How to get Identity safe back into IE

Thank you that helped.  I had to go into Norton settings > Web> Identity Safe and turn on Prompt me to log in.  There was no icon appearing on my toolbar for Identity safe as it was before after i followed your recommendations. This will do just fine.  Thank you for your help.  Greatly appreciated.

Kudos0

Re: How to get Identity safe back into IE

Glad yuo got it sorted.

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