• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

How to get Norton to remove PC Maestro

A Program called "PC Maestro" keeps popping up on my Windows laptop.  Looking through the file directory, it does not directly appear under that name anywhere, so it seems to be a worm file that I don't know how to remove.

I google: "remove PC Maestro" to find that it is indeed a worm program, but what typically pops up is more software that I'm supposed to download to remove it (& if I have to do that, then what am I paying Norton for?).

Does anyone know how to remove PC Maestro with Norton, or at least without downloading another antivirus protection software?

Replies

Kudos0

Re: How to get Norton to remove PC Maestro

Kudos0

Re: How to get Norton to remove PC Maestro

yes, and I couldn't get that to work because PC Maestro is a worm that is somehow embedded in another program & I don't know which one. The Windows instructions are:

If you are running Windows Vista, Windows 7, or Windows 8 please follow these instructions:

Step 1: Click on the Start button then select Control Panel.
Step 2: Select Programs and then select Programs and Features.
Step 3: Choose the program to be removed and then click Uninstall.

but that doesn't work because, by design, PC Maestro/ Compuclever does not appear on the list of programs or applications because it's embedded in other programs --- so I don't know which program it resides in/is embedded in.

Kudos0

Re: How to get Norton to remove PC Maestro

try and find the uninstaller >> C:\Program Files\CompuClever\PC Clean Maestro\uninstall.exe

Time to visit one of the free Malware Removal Forums recommended by the Community
http://www.bleepingcomputer.com/Am-I-infected-What-do-I-do/
http://forums.whatthetech.com/MalwareRemovalForum 
http://www.geekstogo.com/Security/MalwareRemoval
http://www.cybertechhelp.com/MalwareRemovalForum

Kudos0

Re: How to get Norton to remove PC Maestro

You could perhaps try scanning your system with this free, on demand scanner (but you will have to download it.....):

http://www.malwarebytes.org/products/malwarebytes_free

Please download the FREE version, save it to your desktop, and update it before running the scan. You can also keep it on your machine for future on demand second opinion scans, just remember to always update it before running any scans.

If the above doesn't fix the issue, please don't do anything else, but sign up for help from one of the free malware removal sites already suggested. Please read and follow their guidelines in order to get the most efficient assistance.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos3 Stats

Re: How to get Norton to remove PC Maestro

Rainbow_2:

You could perhaps try scanning your system with this free, on demand scanner (but you will have to download it.....):

http://www.malwarebytes.org/products/malwarebytes_free

Please download the FREE version, save it to your desktop, and update it before running the scan. You can also keep it on your machine for future on demand second opinion scans, just remember to always update it before running any scans.

If the above doesn't fix the issue, please don't do anything else, but sign up for help from one of the free malware removal sites already suggested. Please read and follow their guidelines in order to get the most efficient assistance.

The Free version of Malwarebytes currently should not be installed on any computer. There recently was discovered a serious server-side vulnerablity which exposes the client computer to various types of seriously dangerous attacks,e.g., "man in the middle.," and the vulnerability has not yet been fully patched.

http://news.thewindowsclub.com/google-project-zero-exposes-flaws-malware...

The remaining vulnerability can be blocked by ensuring that "self protection" is engaged in the Premium Version. Downloading the "free version" gives you the option of using the Premium Version for two weeks, So choose to try the Premium Version, engage "self protection" and disable "real time protection."

Kudos0

Re: How to get Norton to remove PC Maestro

Thanks, Hok. I gave the link to your above post in another thread where I posted earlier today.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: How to get Norton to remove PC Maestro

I have Malwarebytes installed  for years (free version) is it save to update and run a scan? Or should I wait.

Thank you

NanaH

Kudos0

Re: How to get Norton to remove PC Maestro

After reading the link Hok posted, I searched MBAM's forums -- including the latest MBAM News section -- for any information the company should be providing for their users about this man-in-the-middle attack potential.  I found none; however, others should also search for information there because maybe I have missed it -- why would they not warn their users of this critical flaw?

I am astounded that such a well-known malware company would be fetch[ing]  "their signature updates over HTTP, permitting a man in the middle attack. The protocol involves downloading YAML files over HTTP for each update from [h]ttp://data-cdn.mbamupdates [dot] com. Although the YAML files include an MD5 checksum, as it’s served over HTTP and not signed, an attacker can simply replace it.” warned Ormandy.

"Marcin Kleczynski, Malwarebytes CEO, offered an apology to the users of the Anti-Malware software saying that vulnerabilities are the harsh reality of software development..."

Yes, but that such a company would use HTTP instead of HTTPS for their signature deliveries is a basic, potentially fatal error that any novice should recognize. My HTTPS Everywhere add-on most likely will not "force" an HTTPS connection for MBAM's signatures because no such connection is available to be 'forced'

Win 8.1 x 64_ i7-4700MQ CPU @ 2.40GHz_32GB Ram_NSBU v. 22.11.2.7_Free MBAM/MBAE_FFox v.57.0 (64-bit)_Chrome _Fast Startup is OFF.
Kudos0

Re: How to get Norton to remove PC Maestro

@ NanaH

I plan to not update my MBAM Free signatures until the new version fixes this MITM vulnerability.  The article stated that it might take "3-4 weeks" for that version's availability.

Win 8.1 x 64_ i7-4700MQ CPU @ 2.40GHz_32GB Ram_NSBU v. 22.11.2.7_Free MBAM/MBAE_FFox v.57.0 (64-bit)_Chrome _Fast Startup is OFF.
Kudos0

Re: How to get Norton to remove PC Maestro

On Feb 1, 2016 within a MBAM Blog post, Mr. Kleczynski revealed the vulnerability.  I expected that there would be some chatter within the forums and at least one posting as an important News item; however, I guess most people are either unaware of the MITM potential or most are unconcerned. I prefer not to use MBAM until the vulnerability is fixed.

_____

  https://blog.malwarebytes.org/news/2016/02/malwarebytes-anti-malware-vul...

Win 8.1 x 64_ i7-4700MQ CPU @ 2.40GHz_32GB Ram_NSBU v. 22.11.2.7_Free MBAM/MBAE_FFox v.57.0 (64-bit)_Chrome _Fast Startup is OFF.
Kudos1 Stats

Re: How to get Norton to remove PC Maestro

Chapter 1: PC Clean Maestro 101

First, apparently, PC Clean Maestro is NOT a computer worm. Aside from that, Norton Identity Safe allowed me to visit that riskware's home site.

PC Clean Maestro is, just, an uninstallable PUA. Meantime, its official installer file ( pccleanmaestro_setup.exe ; MD5, 65eb44fc7020e2763c7c8d1b1f4b3d7c) has been flagged riskware. See this VT file.

Again, such program could be installed alongside downware, and/or adware installers.

My own study also shows that an application named Program Management Console was installed (in the C:\Users\**\AppData\Local\ folder) without clear info/notification. For more, you can view this detailed article.

Chapter 2: I did the following tests:

1) NS did not block my attempts to install d said installer:

2) I did not have luck with the built-in NPE when trying to use it to remove PC Clean Maestro: seems that it stuck in the "Process updates". I met an error "0x80045009,0" when applying the updates (I think so, sorry, I am still new to NPE).

(UPD: It's my fault... I ran NS alongwith NPE.)

3) I downloaded, ran the standalone NPE:

a.: The option "Unwanted Application Scan" did not detect d install of Maestro.

Re-scanned; error "0x8004500b,0" came up. I read that box: I had a good internet connection. Maybe, the communication had been blocked/censored by my ISP or country firewall.

b.: Performed the System Scan, flagged nothing, informing "No Riks found" -- personally, you guys can consider updating NPE database.

Read d following part of NPE's log for future references. Plz PM me, if you need the said log ( * Info20160430192903.xml).

c.: MBAM.

v2016.02.16.06 did not find Maestro at first. As for Slimware's DriverUpdate, see this discussion of Should I Remove It?.

Updated MBAM found nothing about Maestro, either.

Here's the newest programs list in my Win 10:

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: How to get Norton to remove PC Maestro

I'm not as technical as the rest of you, but reading this chain........ there basically is no sure-fire solution to remove PC Maestro through Norton.  ---- is that correct?

If that's the case, I'm struggling to take the mental leap that our annual Norton fees protect my computer from malware while acknowledging that PC Maestro, a program with no good intentions behind it, is completely undetectable and impregnable from Norton's protection and defense.

I hope I'm off base here, and there is something I'm missing above, but this is how it appears.

Thanks to everyone who spent time looking into this. 

Kudos0

Re: How to get Norton to remove PC Maestro

Hi, KF2004. You could try a scan with the free version of Zemana, which is being recommended by some users.

It relies on up to the minute cloud definitions, and is very quick to scan.

https://www.zemana.com/AntiMalwareFree

Windows 10 Home X 64
Kudos0

Re: How to get Norton to remove PC Maestro

@KF2004: The said Maestro is an uninstallable yet risky computer program. U can read then follow this how-to to perform the manual uninstall process if you are still annoyed with it. Remember to rid of another component, named "Program Management Console", from CompuClever com. Please feel free to contact Norton Support here if you're a paid NS user. Luck!

@F 4 E: As for Zemana, I just tested its latest Free version (v2.20.2.613) on a Win 10 computer, I'd like to share the following imgs after I performed "Smart ScanS": it detected or scanned the install of Maestro, yet, it told me that "Congratulations! Your PC is clean :)"

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: How to get Norton to remove PC Maestro

Zemana was just a suggestion, nothing more. Bleeping Computers have removal instructions here.

http://www.bleepingcomputer.com/forums/t/563567/compuclever-pc-maestro-c...

Windows 10 Home X 64
Kudos0

Re: How to get Norton to remove PC Maestro

Hi

I have read the thread. It seems that the file related to the PC Maestro files are saved in other locations. Try to remove the PC Maestro ​Application from Control Panel >>> Program and Features.
If you are unable to remove in normal mode then restart the computer in Safemode with Networking. Here are the steps to restart the computer in Safemode with Networking. Please restart the computer to safemode with networking [To restart that computer to safemodewith networking, please turn on the computer and then tap the F8 key in the keyboard and go to safemode with networking].

If you are unable to remove it in Safemode with Networking then restart the computer in normal mode and then manually search for  PC Maestro files on the computer in the following locations : 

c:\Programdata\Compuclever\PC Maestro

C:\ProgramfilesX86\Compuclever\PC Maestro​

C:\Users\**\AppData\Local\ Compuclever\PC Maestro

C:\Users\**\AppData\Roaming\ Compuclever\PC Maestro​

Let us know if the above steps removes PC Maestro. 

Kudos0

Re: How to get Norton to remove PC Maestro

I have seen this type of thing happen with other programs, it was a result of someone running an uninstall while the program was up in memory.  The listing to remove the program gets deleted but the program remains on the system because open files cannot be deleted.  The solution?  Get the installer file, run it  to add back in the missing information, and then run the uninstall again.

This thread is closed from further comment. Please visit the forum to start a new thread.