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Kudos1 Stats

How long to wait for identity safe to work on firefox 42

Now that we have the Norton toolbar on Firefox 42, how long do we have to wait for the id safe to work as before?

Replies

Kudos3 Stats

Re: How long to wait for identity safe to work on firefox 42

That is the best question posted in days - come on Norton give us the time frame to put things right please!!

Kudos1 Stats

Re: How long to wait for identity safe to work on firefox 42

Bump, because of interrest.
I was stoked to see the compatibility with firefox 42, now I'm just really bummed out the vault isn't working.
 

Kudos3 Stats

Re: How long to wait for identity safe to work on firefox 42

I just live chatted with India. They have no ETA, and will not refund $ for unused subscriptions. I, too, have used Norton since DOS, but am now looking around. Their customer service has gone to hell.
Kudos0

Re: How long to wait for identity safe to work on firefox 42

Vault still won't auto-fill.   Running Win 7 Pro SP1,  Norton 360 22.5.4.24,  and Firefox 42.0.

That's sooooooooooo frustrating !

In the meantime, how can I drop back to an earlier version of Norton 360/Toolbar which will work with say Firefox 40.0.3 or even an earlier Firefox.  I'd rather have the Vault working, than a later version combination of Firefox/Norton.

Kudos2 Stats

Re: How long to wait for identity safe to work on firefox 42

Had a chat with India yesterday, they said engineering is working on it, and may takes week.  Their solution was IE or google chrome.  Our solution is another vendor then Norton.  Looks like norton wants to fail as a company or at least not have any customers.

Kudos1 Stats

Re: How long to wait for identity safe to work on firefox 42

Norton used to be a useful programme but over the years they have ignored the users and now treat them with contempt. The safe is practically useless if you have lots of logins. I have been with Norton since 1995 but I will not be having a 21st birthday with them. To simply tell you to use another browser just about sums it up, how about telling us to use another security program, now that would be good advice.

Kudos0

Re: How long to wait for identity safe to work on firefox 42

Can't you "just" uninstall your current version and install a previous version of Firefox?

Older versions can be found here:
https://support.mozilla.org/en-US/kb/install-older-version-of-firefox

Kudos0

Re: How long to wait for identity safe to work on firefox 42

I tried that it didn't work, the problem lies with Norton when I updated it to work on Firefox, it is Norton that messed up

Kudos2 Stats

Re: How long to wait for identity safe to work on firefox 42

Ok, then I don't know a solution.
I still think this is a huge deal, this isn't the first time this issue arises.
I have been using Norton and Firefox since forever and every update for Firefox causes Norton problems.
I'm growing tired of waiting to update my Firefox because Norton Tool bar isn't compatible anymore.
I get that updating the Tool bar requires some work and I'm willing to wait a couple of day.
But suggesting to use a different browser just doesn't cut it.
Norton claims to be keeping my PC safe, but I'm using an older version of Firefox, which has security vulnerabilities in it.
How can Norton keep me "safe" that way?

Ps. I understand you're never 100% safe on the web, but still.

Kudos0

Re: How long to wait for identity safe to work on firefox 42

I would like to go back to firefox 39 I did but it came out as 42 I find firefox 42 is sluggish, I am on a laptop with windows 8.1,  I preferred windows 7 but needed a new laptop, can't stand windows 10, I don't know why Norton is so behind firefox updates why should we use a different browser?

Kudos0

Re: How long to wait for identity safe to work on firefox 42

Hello azara50

Norton is not usually too far behind Firefox. This time Norton completely had to rebuild the Toolbar from scratch and change it also. Had to figure out a different method that would work with Mozilla's changed browser. It's not signed yet but Norton and Mozilla are working together to get it approved.. I figured the new build of toolbar would have to break FF40 and below because that uses the old type build and  the toolbar is the new .kind.

If you are using Win 8.1, please try disabling Fast Startup. That is known to break many programs. The Vault and Identity Safe will be phase 2 of the project. They will have to do a lot of testing to make sure it all works together also, not just alone.

It was suggested to use the other browsers because they work better than a 1/2 a browser which needs the other 1/2 to work better most likely.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos5 Stats

Re: How long to wait for identity safe to work on firefox 42

Hello Floplot,

That's all well and good about having to rebuild the tool bar, issues are 1) they had a lot longer then after the release of FF42 to start working on it, Firefox made the announcement quite some time ago, and since as you claim Norton and Mozilla are currently working together, they most likely had a heads up long before the public announcement.  Are you next going to say Norton didn't have alpha / beta copies to start working on?  2) If Norton would have announce that they only had a 1/2 as$ fix, users would have had a choice not to install it on FF40 until the full fix came out.  Unfortunately a lot of software companies are taking the PR approach of release it, and see the enough people catch on and cause a dip in profits.

3) Suspect the real problem here is Norton made a budget decision hoping there was not enough FF & Norton & Identity users (takes all three) that it would not hurt their bottom line, and they still could be right about that, first there has to be enough users that will cancel right away and demand a refund for remaining, or remember they had a problem with Norton and forget to cancel auto renew (why do you think the have "auto renew", well known  business fact that even when a customer is not satisfied but has to take direct action, that does not always happen, just listen to the 2am TV commercials ). 

4) If Norton can not keep ahead of announced public changes, what confidence can one have they will stay a step ahead of hacker's who don't work with or warn them of upcoming hacks.

This is from a user of Norton products since the early days, and who use to always say to stay with Norton despite other vendors ads and bad PR , they can be trusted.... Guess what  " The Times They Are a-Changin "

Kudos0

Re: How long to wait for identity safe to work on firefox 42

I use de 7e or 8e version form Windows 10  so that part dosent work like it shud.  Now Firefox 42.00 and identity saven works voor 40%.  Its open de site but dos not fill out user en password.   When wil it be fixed.  It is verry ennoiying.  Thanks.

Kudos2 Stats

Re: How long to wait for identity safe to work on firefox 42

I am so done with this. WTH, my other toolbars work; did they have to do a total rewrite? If so, how is it they worked from DAY 1? I hate google, so will never use chrome, period. IE11 is fine, but no customization.

My Add-ons needed updating (some) but guess what? They worked DAY 1. I have Norton on 12 PCs, have been a customer since I can't remember when, and I am at my wits end.

Kudos2 Stats

Re: How long to wait for identity safe to work on firefox 42

Hello jworksjim,

I'm with you there.  It's all well and good that Floplot "figured the new build of toolbar would have to break FF40 and below because that uses the old type build", but everything anyone published - as far as I could find - about the partial fix for the toolbar referenced ONLY FF 41 and FF42.  I, like most folks I expect, assumed that the "fix" would affect the LISTED VERSIONS, and not break earlier versions.  One has to question WHY this was not disclosed - obviously it was known to Norton.  Norton was, IMO, simply not being honest about the update for whatever reason. To tntshiff, I'd say, don't worry that you hate Chrome, the toolbar is messed up in Chrome anyway, and makes it far too annoying to use (at least for me).  As another poster suggested, I'm demo'ing LastPass, and once it pans out, I'll go back to FF 40 until Norton fixes this (if ever).  My Norton subscriptions just recently renewed, but I'll move on to something else next time.

Kudos0

Re: How long to wait for identity safe to work on firefox 42

keithahughes:

Hello jworksjim,
I'm with you there.  It's all well and good that Floplot "figured the new build of toolbar would have to break FF40 and below because that uses the old type build", but everything anyone published - as far as I could find - about the partial fix for the toolbar referenced ONLY FF 41 and FF42. 

We have released a new version of the Norton Toolbar that is partially compatible with Mozilla Firefox versions 40, 41, and 42.  

https://support.norton.com/sp/en/us/home/current/solutions/v115161915

Kudos1 Stats

Re: How long to wait for identity safe to work on firefox 42

Thanks bjm - but perhaps you could've posted this link before, instead of https://community.norton.com/en/blogs/product-update-announcements/firef... that you pointed me to previously?  You'll note it says:

1) The VAULT feature is missing from the Norton Toolbar on Firefox 41 & 42. 

And further says that:

6) This patch will support Firefox 38 through 42.

NOT, "will affect the Vault feature in...", but "support" FF 38 - 42. A whole page discussing the issues with FF41 and 42, without any mention of limited functionality of the patch for prior versions.  You see the confusion? 

Kudos0

Re: How long to wait for identity safe to work on firefox 42

keithahughes:

Thanks bjm - but perhaps you could've posted this link before, instead of https://community.norton.com/en/blogs/product-update-announcements/firef... that you pointed me to previously?  You'll note it says:

1) The VAULT feature is missing from the Norton Toolbar on Firefox 41 & 42. 

And further says that:

6) This patch will support Firefox 38 through 42.

NOT, "will affect the Vault feature in...", but "support" FF 38 - 42. A whole page discussing the issues with FF41 and 42, without any mention of limited functionality of the patch for prior versions.  You see the confusion? 

.....this is all I have....and this is information that has been posted to the Community... 

Please review >  Firefox 41 and 42 Limited Support for Norton Toolbar
Please review >  Compatibility of Norton Toolbar and Norton Identity Safe with Mozilla Firefox Knowledge Base

You may always Chat with official Norton Support  and ask.  Why is information lacking.

You may subscribe to Product Update Announcements and always check top of boards for PIN LOCK Topics.

You may always suggest to Norton via Feedback  how to improve your Norton experience.

Kudos0

Re: How long to wait for identity safe to work on firefox 42

keithahughes:

Thanks bjm - but perhaps you could've posted this link before, instead of https://community.norton.com/en/blogs/product-update-announcements/firef... that you pointed me to previously? 

Perhaps if you read to the bottom of Firefox 41 and 42 Limited Support for Norton Toolbar you'll find Compatibility of Norton Toolbar and Norton Identity Safe with Mozilla Firefox Knowledge Base

Kudos1 Stats

Re: How long to wait for identity safe to work on firefox 42

And, bjm, how many posts are you going to make to pretend the changes to FF40 were readily apparent and easily identifiable?  Why are you trying so hard, and why did you not make this point earlier if it's SO OBVIOUS?  My point is that it was NOT APPARENT to normal people who are not - while being Norton customers - living and dying by the minutia of Norton daily operations.  That you failed to FIND this link, and point it out in your previous post, clearly demonstrates my point.  Irrespective of your opinion regarding the efficacy of Norton communications, MY opinion - that of a very long time Customer - is that the communication was very poor, the results are unacceptable, and I do not accept your apparent interpretation.  This almost frantic retreat from any hint or semblance of culpability on Norton's part is emblematic of the issue.  You (and Norton) may think my position unreasonable.  So be it.  I'll vote with my dollars - as they say. 

Kudos0

Re: How long to wait for identity safe to work on firefox 42

 I use macros.  I mix em' up.  

You may always Chat with official Norton Support  and ask. 
Why is information lacking.
You may always suggest to Norton via Feedback  how to improve your Norton experience.

Or, wait for Community voices that satisfy.
 

Kudos0

Re: How long to wait for identity safe to work on firefox 42

VAULT feature is missing from the Norton Toolbar on Firefox 42
Kudos0

Re: How long to wait for identity safe to work on firefox 42

Centaurus:  VAULT feature is missing from the Norton Toolbar on Firefox 42

Please review >  Firefox 41 and 42 Limited Support for Norton Toolbar
Please review >  Compatibility of Norton Toolbar and Norton Identity Safe with Mozilla Firefox Knowledge Base
 

Kudos1 Stats

Re: How long to wait for identity safe to work on firefox 42

Any news on an ETA of a fix or any update as far as a reply goes?
Because it has been almost a week and still no news.

Kudos1 Stats

Re: How long to wait for identity safe to work on firefox 42

And they will tell you they have no idea how long it will take.  They should have seen this coming and didn't.  Now they're losing customers over it.

Kudos2 Stats

Re: How long to wait for identity safe to work on firefox 42

Chat is a waste of time on this issue, because the reps dodge the question... they have no idea.  I'm lookinf elsewhere, and I have used Norton since DOS products.

Kudos2 Stats

Re: How long to wait for identity safe to work on firefox 42

Quit insulting your customers, bjm.  We have gotten nothing but evasion from you since this problem surfaced.  You had (r should have had) a long lead time to change this code, and now you're losing customers over it.

Kudos0

Re: How long to wait for identity safe to work on firefox 42

dattig:  Quit insulting your customers, bjm.  We have gotten nothing but evasion from you since this problem surfaced.  You had (r should have had) a long lead time to change this code, and now you're losing customers over it.

last time I looked you're not my customer

Kudos0

Re: How long to wait for identity safe to work on firefox 42

Actually chat is not a waste of time, agree that in the chat box itself no solutions may be had, but it does document the issues, not saying Norton will care, but without it they definitely won't.  Watch what happens if / when these chats start to number 10's of thousands.  One of the things that hurt us customers is we don't in numbers complain enough.  What happens is management fails at one company, is able to blame "bad times" and continue their same f*** the customer view at another company. 

Another way chat helps is a lot of people (especially when looking to buy large numbers) review customer service / support chat area's to find out more about how a company treat their customers.

In addition there can be other people at Norton that might even agree that what they are doing is bad for customers and can use chat comments to support their position.

Will say that in addition to chat, everyone that is not happy should also send feedback  via https://security.symantec.com/pfb/pFeedback.aspx? and any other place you can find.

Kudos3 Stats

Re: How long to wait for identity safe to work on firefox 42

Now I am really annoyed. I rolled back Firefox on all my devices to Firefox 38 & disabled automatic updates in order to continue to use the Identity Safe. I did not want to move my bookmarks to another browser & I like Firefox. One by one my devices have been forced to update the toolbar & I can find no way to roll back to the older version. Surely Symantec knew there were many people like myself delaying updates - couldn't they have left us in peace!

Kudos0

Re: How long to wait for identity safe to work on firefox 42

If you uninstall Norton and then re-install it you will have the older version of the toolbar.  However doing the updates are critical for getting the latest virus protection.  I would rather have the latest virus and firewall protection.  Also using an older version of Firefox introduces security risks since these risks are patched in the newer version.  I am using the built in password manager in Firefox till Symantec releases an update to the password vault.   I am disappointed that Symantec is taking so long in rewriting  the Firefox extensions.  At a minimum they should give us an update as to the progress they are making and perhaps offer a beta version of the password manager to those who want to try it.

Kudos0

Re: How long to wait for identity safe to work on firefox 42

Hello

I can ask Norton if they have a Beta version of the Vault that the users can test out or when they have one, if the users can test it out.

Thanks

PS. Gurus are not Norton Employees, but we do have contact with some Symantec Employees. Gurus are users of Norton products as you are.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: How long to wait for identity safe to work on firefox 42

Food for thought:

What happens if you revert to version 20 or 21 of Norton and say FF 38 or 39?  Just curious as the new update only applies to version 22.5.4.24?

I do not have a PC available to test it as I'm on vacation!

Kudos5 Stats

Re: How long to wait for identity safe to work on firefox 42

Flopot,

I've got a question for you and the other 'Gurus': Why the hell do you work so hard at running interference for Norton when, as you've stated elsewhere, as a 'guru' you are merely a volunteer? In the face of all the legitimate queries from legitimately highly dissatisfied Norton customers over this tool bar fiasco, why are you posting replies in support of the company?

To my mind, this goes right to the heart of a major element of customer dissatisfaction with Norton: the replies from staff are non-existent while they are fine with the "volunteers" such as yourself dishing up relatively meaningless sycophantic and often glib responses. Given the fact you take a bit of heat from the angry masses out there, why do you do it? ie, essentially be used by Norton. Is it some bizarre internship with a hope for future employment? Or simply some form of hobby?

PAYING CUSTOMERS want interaction with the company they have purchased the product from. Not some intermediary with whatever personal motivation for becoming involved but zero responsibility in the business transaction. We don't want guess-work or potentially unreliable, "they tell me", from you. We want responses from the people that accepted our subscription dollars. Norton's passive but highly active use of you lot speaks volumes about their sub-standard approach to consumer relations.

Kudos4 Stats

Re: How long to wait for identity safe to work on firefox 42

Roosterfish  WELL SAID

Kudos0

Re: How long to wait for identity safe to work on firefox 42

I've played around with it for a bit, and V21.7 will work up to FF40 and identity safe still works.  It appears that the V21.7 2014.x toolbar is not compatible with FF41, and there are no other toolbar updates out for V21.7 past FF40.  When I updated to FF42 on one of my machines running V21.7 I lost the toolbar.

Currently I've updated all my systems to V22.5.4 with FF42.  On 1 of the 3 systems I had to remove/reinstall NIS22.5.4 after FF42 to get the toolbar to work properly, but so far everything (minus ID Vault) seems to be working

Kudos0

Re: How long to wait for identity safe to work on firefox 42

roosterfish:  PAYING CUSTOMERS want interaction with the company they have purchased the product from.

Chat with Official Norton Support   ---- Call Official Norton Support  ---  Norton Feedback

Use Firefox Password Manager with Master Password for Local Vault.

Use LastPass Free with Multifactor Authentication Free for Online Vault. 

Kudos1 Stats

Re: How long to wait for identity safe to work on firefox 42

Official Norton Support - as of yesterday - says to keep running LiveUpdate regularly, and when the toolbar update is available, it'll be pushed down as an update.  Timing?  No estimate available.  I asked if we're looking at days, weeks, or months - no estimate available.  IOW, this is now extremely low priority so don't look for it soon.  I posted my Feedback for whatever that may be worth.

Kudos2 Stats

Re: How long to wait for identity safe to work on firefox 42

roosterfish:

Flopot,

I've got a question for you and the other 'Gurus': Why the hell do you work so hard at running interference for Norton when, as you've stated elsewhere, as a 'guru' you are merely a volunteer? In the face of all the legitimate queries from legitimately highly dissatisfied Norton customers over this tool bar fiasco, why are you posting replies in support of the company?

To my mind, this goes right to the heart of a major element of customer dissatisfaction with Norton: the replies from staff are non-existent while they are fine with the "volunteers" such as yourself dishing up relatively meaningless sycophantic and often glib responses. Given the fact you take a bit of heat from the angry masses out there, why do you do it? ie, essentially be used by Norton. Is it some bizarre internship with a hope for future employment? Or simply some form of hobby?

PAYING CUSTOMERS want interaction with the company they have purchased the product from. Not some intermediary with whatever personal motivation for becoming involved but zero responsibility in the business transaction. We don't want guess-work or potentially unreliable, "they tell me", from you. We want responses from the people that accepted our subscription dollars. Norton's passive but highly active use of you lot speaks volumes about their sub-standard approach to consumer relations.

roosterfish, before you start attacking volunteers like floplot who give up their time to help FELLOW users, you might take time to think that if it were not for people like her and other Gurus like myself who have contact with Symantec staff and often are able to help with issues that may not require input from Symantec themselves, that without that kind of help you'd have to do your own research and look for a solution.

Just think twice, before you shoot the messenger. We do not work for Symantec, and in my case are definitely not apologists for them.

We are simply users who have a good knowledge of, and experience with the product.

If you have a beef with Symantec and its products, contact them.

Check bjm_'s post above for details.

Windows 10 Home X 64 Norton Security Premium Current
Kudos3 Stats

Re: How long to wait for identity safe to work on firefox 42

F4E,

As an emotional reaction you have misunderstood the essence of my post to Flopot. Yes, while it directly asks a hard question of Flopot and other Guru's involvement as Symantec envoys, the fundamental thrust of it remains easily recognised as directed at Symantec in respect of appalling customer service. If Flopot and others wish to willingly remain running supportive interference for Symantec in a matter between consumers and a supplier then, uncomfortable as it may be, they will naturally enough receive responses. Many poster's are not looking for technical answers. Rather, they're expressing to a broader community their commensurate displeasure in respect of what they, as consumers, feel is a financial circumstance. My suggestion would be that the Guru's - as I say, with zero financial responsibility -  refrain from attempts to mollify those consumers.

I have full appreciation for the ongoing sundry advice made available by Gurus in incidental matters such as technical naivety by end users and/or misinterpretation of the interface etc, etc, as you say. Applause may well be due for such community-mindedness.

However, this issue of the Identity Safe Toolbar is no such matter. Consumers are not engaging the forum with their complaints in search of some kind of encounter group experience. The rancour found within the myriad complaints relates directly to the position of consumers experiencing not having gained full value for money spent with a product supplier, not least one that proclaims long and loud as to the quality of said product when marketing to a potential customer base.

I'm confident I speak for many in reacting poorly to advice from Gurus - founded on advice they've been spoon-issued by the root of consumer displeasure in these circumstances - when that advice is to "use other providers' products". Perfect example is the post of bjm_'s you refer to. In respect of that advice (as reinforced by you) the reply by keithahughes sums up the situation perfectly.

I remember well a significantly greater sum of responses to this board from Symantec employees in relation to issues past. Clearly they monitor the forums. Non-committal and tedious vagueness from Symantec, be it through whichever contact vector is promoted, is sub-standard. Surely nobody needs Ralph Nadar to help them recognise just how poor this all is in terms of service to consumers. Consumers who have had to do without a far from incidental element forming the choice of the product they purchased for what now amounts to at the least 10% of the annual Norton subscription duration.

Kudos1 Stats

Re: How long to wait for identity safe to work on firefox 42

I'm in the same boat as a lot here.  Not a fan of Chrome at all and I depend on Identity Safe to load passwords.  As for fault, I think Firefox for always changing stuff and Norton for not getting around to doing anything.  While they are at the redesign of the toolbar why don't they give us back the local vault.  I trust Cloud about as far as I can throw my car.

Kudos0

Re: How long to wait for identity safe to work on firefox 42

roosterfish:

F4E,

As an emotional reaction you have misunderstood the essence of my post to Flopot. Yes, while it directly asks a hard question of Flopot and other Guru's involvement as Symantec envoys, the fundamental thrust of it remains easily recognized as directed at Symantec in respect of appalling customer service. If Flopot and others wish to willingly remain running supportive interference for Symantec in a matter between consumers and a supplier then, uncomfortable as it may be, they will naturally enough receive responses. Many poster's are not looking for technical answers. Rather, they're expressing to a broader community their commensurate displeasure in respect of what they, as consumers, feel is a financial circumstance. My suggestion would be that the Guru's - as I say, with zero financial responsibility -  refrain from attempts to mollify those consumers.

I have full appreciation for the ongoing sundry advice made available by Gurus in incidental matters such as technical naivety by end users and/or misinterpretation of the interface etc, etc, as you say. Applause may well be due for such community-mindedness.

However, this issue of the Identity Safe Toolbar is no such matter. Consumers are not engaging the forum with their complaints in search of some kind of encounter group experience. The rancor found within the myriad complaints relates directly to the position of consumers experiencing not having gained full value for money spent with a product supplier, not least one that proclaims long and loud as to the quality of said product when marketing to a potential customer base.

I'm confident I speak for many in reacting poorly to advice from Gurus - founded on advice they've been spoon-issued by the root of consumer displeasure in these circumstances - when that advice is to "use other providers' products". Perfect example is the post of bjm_'s you refer to. In respect of that advice (as reinforced by you) the reply by keithahughes sums up the situation perfectly.

I remember well a significantly greater sum of responses to this board from Symantec employees in relation to issues past. Clearly they monitor the forums. Non-committal and tedious vagueness from Symantec, be it through whichever contact vector is promoted, is sub-standard. Surely nobody needs Ralph Nadar to help them recognize just how poor this all is in terms of service to consumers. Consumers who have had to do without a far from incidental element forming the choice of the product they purchased for what now amounts to at the least 10% of the annual Norton subscription duration.

Great read.  Beautiful composition.  ~  Reality check.  Norton may not satisfy all users, all the time.  ~  Regards

Kudos0

Re: How long to wait for identity safe to work on firefox 42

Hi everyone, let's remember to be respectful to others on the forums. While I understand there are frustrations, we need to remember to be courteous to other customers on the community. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos4 Stats

Re: How long to wait for identity safe to work on firefox 42

I have not seen anything in this forum subject that is discourteous, in fact the opposite is true with many well composed and to the point posts. There are others who like me misunderstood how the community works and were misguided in thinking there would be technical input from Norton software engineers.

In fact although it is called Norton Community there has been only one response from Tony_Weiss who is a mere administrator.

Furthermore Norton can send repeated emails reminding your subscription is due but are unable to advise users of issues with their software leaving users no option other than to "google" the failing, now that would be "courteous"

An email like the following would be all it would take,

Dear user.

We are experiencing technical issues affecting the use of NS in conjunction with Firefox browser following an update to our software.

We are working hard to resolve this issue and will be back in touch when a fix has been applied, in the meantime we suggest the use of an alternative browser.

What do you think the chance of this happening then?

Kudos3 Stats

Re: How long to wait for identity safe to work on firefox 42

Your suggested email has basically already been posted here in the forums, but I agree, an email would of been a good idea some time ago when Symantec knew this would be an issue.

... Just another Guru.  

A little bit of knowledge is... well a little bit of knowledge.
Kudos5 Stats

Re: How long to wait for identity safe to work on firefox 42

Hello

I am just a Guru. But if it wasn't for Gurus like me, the Norton Employees would not really know how these issues about Identity Safe are so important to the Norton users. I am the one who keeps bringing threads like this to the attention of the Symantec Employees.  I am the one who is after Norton to do this reconstruction a little faster and to make sure it works correctly before it is released to the public. I am the one who is on your side, yes, the Users side about these issues. I don't use Firefox and this issue doesn't affect me personally. Yet, every single day I am here trying to help the users of not just this thread but almost all the threads here about the Identity Safe. I tried to get Symantec to do the Identity Safe first before what was in phase 1.. I was the Guru who was on the phone with the Symantec Employees telling them how important the Identity Safe was to the users, how unhappy all the users are about the whole Norton Toolbar and Firefox fiasco, how you the users wanted refunds, that so many users were leaving Symantec because of the way the Toolbar issue is being handled..

Roosterfish---If you were so angry at Symantec, why did you go after me and named me as the one who you expressed your anger at? You were so angry that you couldn't even spell my name correctly. I am not an Intern at or for Symantec. I am not looking for a job. My working days are over and have been over for many years. This is not a hobby.  I'm here to aid the users in their issues with the Norton products. This Toolbar issue is a giant problem for all the users of Norton products, well, not all the users, but a great many of them. If it wasn't for the Gurus, Symantec wouldn't know it's such a huge problem since we are the ones who bring attention to Symantec of the large issues. I'm the one who keeps after Norton to get these issues fixed as quickly as possible.

As for Tony Weiss, he's not just a mere administrator. If it wasn't for him, you wouldn't have a well run Forum as this one, and not just this one , but the Norton Forums all over the world. Believe me, I am not in favor of the way Norton handles some issues and they know I don't agree with everything.

We all do have to remember that these programs are called Norton Security. The main reason for these products are to keep your computers safe from malware. Have you had any malware lately? It's been protecting my computer 24/7.

Well, it's time for this old lady to get to bed. Good night and I do hope all of your issues with Norton do get fixed quickly so I can find another issue to pester Norton about to get fixed.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: How long to wait for identity safe to work on firefox 42

Tony Weiss is not just a *mere* Administrator. His title is Norton Forums Global Community Manager | Symantec Corporation.

He is also the go between we users, and the Symantec decision makers.

A difficult balance that he maintains with { mostly } good humour !

Windows 10 Home X 64 Norton Security Premium Current
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Re: How long to wait for identity safe to work on firefox 42

floplot

Firstly, please accept my apology for the misspelling of your forum name. Certainly, it was not an error with anger at its core. It simply was an error and no offence was intended. Indeed, none of what I've posted above is written in anger. However, it is very direct and could be considered as angry in the reading, depending on the reader. I guess that's a matter for them.

As you say, you have been very active in the course of so many posts on the subject. Any projection that I was going after you is erroneous. I was driven to wonder as to why you put yourself in the position you do while I fundamentally addressed the circumstances of the consumer/supplier relationship. I acknowledge that the "internship" element was provocative. You have taken the opportunity to explain your standpoint of involvement very carefully.

However, the first two paragraphs of your reply above can only amplify the very frustrations that so many are feeling at Symantec's handling of the issue. While I totally accept you are sincere in what you've written, I don't accept that Symantec are at the loss in terms of awareness you suggest without your and your Guru colleagues intervention. Given this is a Symantec Corporation forum requiring a customer sign-in to contribute to it, any such notion that they are unaware is laughable. In his company position as highlighted by F4E, Tony's input over many years and again here in this thread puts paid to that. In fact, while endorsing your right to express what it is you've written, in fact, what you convey above, places Symantec in a very poor light in aligning it squarely with customers dissatisfaction. God forbid, if it were an accurate reflection of how Symantec conducts operations. I don't believe for one minute it is (not an endorsement).

In the end, I understand your position but find no favour with it. I'm happy to leave it there.

The core questions as to the performance of Symantec in respect of the Norton toolbar remain.

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Re: How long to wait for identity safe to work on firefox 42

I think we can all agree that this situation with Identity Safe is painful.

For customers, it's painful to want to use a product you've paid for, only to find there's an incompatibility you have no control over.
For the engineers, it's painful to see customers unable to use your software as a result of incompatibilities that require a thorough rewrite of your code.
For us in the support groups, it's painful to see customers so frustrated with products that we are proud to represent. And it's not a fun job "breaking the news".

Additionally, Gurus do not just regurgitate information. Behind the scenes, they do an excellent job holding Symantec to a high level of communication and transparency. While they are customers, and folks who enjoy spending time helping other customers, they are are tough critics of Symantec. And I appreciate their honesty; I welcome it. They challenge us to push harder, all the Symantec teams, and do right by customers. And they're not required to "tow the line" for Symantec or Norton - you have probably read threads where Gurus have voiced their own dissatisfaction. Again, we welcome it.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
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Re: How long to wait for identity safe to work on firefox 42

To Tony_Weiss,

A good thing came out this for us.  We had talked about review other options since Identity went cloud only on new installs, but hey it worked and we have better things to do with our time.  With this latest issue we took the time to find another solution and found it with a local stored password/fill in product.  No big deal for "Symantec" as it will only lose about 60 renewals in this case over the next 4-6 months, that gets rounded off in financial so will not even be noticed by anyone there. 

Sorry to disagree with your statement about Symantec high level of communications and transparency.  First not warning users that an update will break working system, we went back FF40, using existing Norton (was working fine), then seeing an update that one would assume fixed the problem only to find out it didn't support the issue.  Second not updating users with a scheduled time frame, and no we do not accept "oh we don't know, it's a re-write", been writing software since the DOS days (along with other people here), and yes bug fixes can present schedule challenges, but re-writes no.  Third also cannot believe you did not at least have beta's of 42 and mostly alpha's, so all of this should have started sooner.  This was a cost based decision base to delay spending, hopeful that not enough people will notice or care and from to looks of customer complaints not necessary a bad business decision. (Yes I've chaired meeting to talk about those options for companies when problems arise)

I agree with your use of "gurus" for the trivial issues, but his was an issue where real Symantec people should have been on the front line right away, "breaking the news" as soon as it was a known issue with no date to have it fixed.  Not sure what "breaking news" your are referring to, as all I've seen basic PR being done. Just did a check on your site, and nothing about when, only place is from random comments on these forums with dates from a week to now Dec.

You have email addresses for identity vault users, and most likely at least the amount of access, perfect way to let users know without telling every customer.

Again Thank You, as it appears it forced us to find a better product to use.  If enough users do the same, Symantec will have to review it's methods. We as customers do have control over "painful" issues with vendor's poor decisions, it's called a free market.

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