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Kudos0

How many devices am I allowed?

I have Norton Security which used to be N360. I currently have 3 machines running the license. I cannot find either locally or on my web account how many devices I'm allowed? It used to be 3 but not sure if the count was increased with the product name change.

Mark

Replies

Kudos0

Re: How many devices am I allowed?

Nope. Like you, I'm positive, the limit is still three devices, though you can add a new one if you delete an old one first.

Kudos0

Re: How many devices am I allowed?

That leads to my second question.

There's a Norton Internet Security trial on the new machine and 3 of 3 copies of Norton Security on my old machine. Can I simply run program uninstall for anything Norton on each machine or must I use the Norton remove (obliterates all traces of) tool on both machines? Plus, on my old machine must I download Manage and artfully remove copy 3 of 3 so Norton knows that that copy is no longer being used or does Symantec somehow know it's been removed simply by the uninstall process?

Mark

Kudos0

Re: How many devices am I allowed?

If I am not mistaken, on your Norton management page, there is a list of all devices Norton is installed on and registered.

You need to manually remove a listed device before you can add a new one.

To my knowledge, the removal utility does not change anything on your management page.

Accepted Solution
Kudos0

Re: How many devices am I allowed?

The Norton Management page at   https://manage.norton.com will give you the information you are looking for about how many devices you are allowed. Click on the Services tab and choose your current subscription. Look under the devices and you will see x of x seats used.

If you have no seats left, you can click on the trash can beside the device you wish to remove from the list just below the Manage My Installs box.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: How many devices am I allowed?

Didn't get/see Peterweb's reply until just now after I completed a chat help session that provided the same information ;-).

Now that I'm past the additional machine problem, I've got a mobile ? to ask and I'll post that as new in the mobile section.

Thanks for all the help,

Mark

Kudos0

Re: How many devices am I allowed?

Markg2

What was the reply you got from CHAT -- my guess is that it could be 3, 5 or 10 depending on how you went from Norton 360 to Norton Security!

Hugh
Kudos0

Re: How many devices am I allowed?

To my complete surprise, I had 5 seats, 3 of which occupied allowing a seat for my second laptop with 1 spare remaining :-).

Kudos0

Re: How many devices am I allowed?

markg2:

To my complete surprise, I had 5 seats, 3 of which occupied allowing a seat for my second laptop with 1 spare remaining :-).

Interesting -- did you buy Norton Security Deluxe or are you outside the USA/Canada marketing region? 

Hugh
Kudos0

Re: How many devices am I allowed?

Evergreen, CO (currently w/~3' of snow!)

I don't remember the # of seats from the time of purchase almost 10 months ago. I do know the cost was ~the same as the previous year though.

Mark

Kudos0

Re: How many devices am I allowed?

I was reading about the projected weather yesterday .... 70% flights cancelled at Denver and slushy snow for the weekend.

I was wondering about the number of seats since it can vary in different markets but in the USA 5 is the midrange Norton Security Deluxe, without the online backup, with 1 seat for Standard and 10 with online backup for the Premium versions.

Hugh
Kudos0

Re: How many devices am I allowed?

Any answer, please? Where do you find how many seats available. It used to be easy but I think the site has been changed!

Kudos0

Re: How many devices am I allowed?

On the Norton Management web site, click on the My Norton at the top right, then click on My Services.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: How many devices am I allowed?

Thx for response. My norton is slightly (a lot) different but I found my services and then the info I needed! Thanks again.

Kudos0

Re: How many devices am I allowed?

I'll continue on this thread instead of starting a new one. I have the $89.99 Deluxe plan, as I have for several years. I only have protection for 3 devices now though, not 5 like is advertised. Why is this? My account says 3 seats, which to me means 3 separate installations on three different devices. On another page it looks like 5 devices could be protected, as if they are making a distinction between "protection" and "seats or installations." What is up? How can a device be protected without Norton installed on it?

I have to say, trying to contact Norton is ridiculous. Can't find an email, and chat doesn't work. I wait for a few minutes, then it says "Session ended" before it ever began. It did tell me several times what the wait time estimate is.

Oh yeah - why do I get renewal notices 8 months before the subscription is up too? <Edit> - I went back and looked at these emails again and they don't look like they came from Norton. Address is nortonrenewals.com. Wonder if Norton is aware of this.

Kudos0

Re: How many devices am I allowed?

Hello

The Official Norton Customer Service link is this.

www.norton.com/contactcs

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: How many devices am I allowed?

What product have you actually installed on your computer. If you are using the older Norton Internet Security, your account may be reflecting the old license terms that covered 3 devices. Even though you have purchased the new Norton Security Deluxe product.

You can still install the new Norton Security on the 4th and 5th activations with you subscription, or you can even update your older products to the new Norton Security product. Functionally the old and new are identical.

Things happen. Export/Backup your Norton Password Manager data.

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