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Kudos0

How to report a file for White Listing

Hello, this morning I wanted to try the demo of some software but Norton blocked and deleted the installer. I then downloaded the file on a computer that does not yet have Norton installed. I then ran the installer through Virus Total and the only AV that reported an issue was Norton. How does one submit a file for examination and White Listing by Norton ? It's probably just a False Positive

Replies

Kudos1 Stats

Re: How to report a file for White Listing

You can report false positive indications here https://submit.symantec.com/false_positive/

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: How to report a file for White Listing

Kudos2 Stats

Re: How to report a file for White Listing

In relation to submission 83547.
Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:

    File name: Kilohearts Installer.exe
    MD5: 95369BDDA3EA8E73631913096601CFE5
    SHA256: 2A383C6F9C5FF0ECE43470148159D7A71D1381B5F7D8E745D011ADFA757842DA
    Note: Whitelisting may take up to 24 hours to take effect via Live Update

If detection persists, please contact support:
* Norton: https://support.norton.com/sp/en/us/home/current/info
Decisions made by Symantec are subject to change if alterations to the Software are made over time or as classification criteria and/or the policy employed by Symantec changes over time to address the evolving landscape
Sincerely,
Symantec Security Response

@Marc Hoppe 55

Kudos0

Re: How to report a file for White Listing

Thank you all, that was fast. The file now passes. I've bookmarked the link to the file submission page and will use that if there are any future issues. I'll pass the news on to KiloHearts as well.

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