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Kudos0

How to restore a file if Norton Security doesn't show the restore option?

How to restore a file if Norton Security doesn't show the restore option? Norton removed an .exe which was part of a package I was downloading. While the threat showing is high, I still want the file and I want to run it in a VM therefore I don't care what damage it does there. Short of excluding the .exe and downloading it again, is there a way to restore the file?

Also I am not happy that Norton removes the file without giving me the option to get it back. Some of us know how malware work and know how to deal with them.

Labels: Quarantine

Replies

Kudos0

Re: How to restore a file if Norton Security doesn't show the restore option?

I will ask a mod to close this thread. We cannot encourage malware testing. Every single antivirus on the market allows users to restore files that are a false positive. 

Kudos1 Stats

Re: How to restore a file if Norton Security doesn't show the restore option?

How does an anti virus software know it's a false positive unless the user tells it? A false positive means the software made a mistake in identifying it.  As a user I should make the decision if I want the file or not. 

And who are you to decide whether to close this?



 

Kudos0

Re: How to restore a file if Norton Security doesn't show the restore option?

@Abdu:

Below are some troubleshooting steps that may help you out:

1. Update your NS to its latest build by running LiveUpdate. Restart your Windows when ready. One more thing, you may need to turn off "fast startup" if you're running Windows 10, 8.1/8. Hit here and/or here to read related tips.

2. Try re-downloading the said exe file; meantime, plz upload that exe to Google's Virustotal.com here for a full analysis. And, please share us with more info, like say, the exact name of the application (recommended), the download location/resource you got.

 I still want the file and I want to run it in a VM

Moreover, you can modify your NS this way so you can test the file in your

VM (VMware Workstation, right?)

yourself:

  • open the GUI -> head to Settings > Antivirus > look closely at the below Automatic Protection sub-tab then
  • disable Auto-Protect & SONAR Protection

UPDATE: To get that done fast, you can simply follow bjm_'s tip:

3. If your Norton keeps removing that exe automatically, please use this page to submit a false positive application.

As for problem with using "restore option", running Norton Remove and Reinstall tool may fix your original issue.

For more help, you can also contact Norton Support here.

Please post back in time this or any other comment solves your problem. Thank you.

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos1 Stats

Re: How to restore a file if Norton Security doesn't show the restore option?

disable Auto-Protect & SONAR Protection

Disable Auto-Protect (system tray Icon or GUI) also turns SONAR and Download Intelligence Off.

Kudos0

Re: How to restore a file if Norton Security doesn't show the restore option?

Attention guys. Abdu is a person who purposely wants to infected their system to test malware. I asked for a mod to close his threads.

https://community.norton.com/en/comment/7241611#comment-7241611

Kudos4 Stats

Re: How to restore a file if Norton Security doesn't show the restore option?

There is nothing wrong with someone wanting to test malware. As long as they do not try to upload it to the forums.

No reason to block/ban them.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: How to restore a file if Norton Security doesn't show the restore option?

Hello Abdu

Please see your other thread.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: How to restore a file if Norton Security doesn't show the restore option?

I am not testing malware. I want to run the app on my own machine and even if I am testing the malware, it's none of your damn business if I infect my own machine. It's not against anything. I excluded the app and got the .exe from a second time download. And you PatsSoxBruins can get lost. Get off my case.

Kudos0

Re: How to restore a file if Norton Security doesn't show the restore option?

Abdu you specifically said that the file is not safe. Which means you are malware testing. Please refrain from such comments as you just made. We should not be encouraging members if this community to test malicious or unsafe files. If you are indeed running a malicious program to test Norton inside a VM then you should know and understand how programs work. A VM is not a "real life" situation. If you want to test malware or play around with an unsafe program then you shou,d do it on a junk test machine. Not a pc that is used for everyday purposes. 

Kudos0

Re: How to restore a file if Norton Security doesn't show the restore option?

PatsSoxBruins I can run any file if I desire on my own machine, whether it has malware or not as long as it's shielded such as in a VM. I can destroy the VM any time very easily. My VM is my 'junk test machine'.. Maybe you don't know what a VM is? 

"A VM is not a "real life" situation"? I know that. That's why I am running the bad app in it. You're very enlightening!

I want to run the app because I am interested in its output. The malware damage can do whatever it wants in the VM. The VM will be gone..

Even if I am testing malware, what this has to do with anything? Maybe I want to reverse engineer it. Maybe I am a malware researcher... Maybe. Maybe. I am not encouraging anything or anyone. Can you please shut up because I find you annoying and a bit ignorant.  The fact that I purchased Norton and using it makes me a more responsible computer user. 

I have the file now. I don't need to know the restore thing anymore. Continuing this discussion is futile. This thread can be closed.

Kudos0

Re: How to restore a file if Norton Security doesn't show the restore option?

Malware can escape a VM and infect the host. A VM is NOT fully secure. Only thing that is secure is to use a spare testing machine that does not go online. Please refrain from personal remarks. Telling someone to "shut up" is a personal attack which is against community rules. Your post was reported. Thanks. 

Others in the community may come across your thread and think it is ok to run an unsafe file. We cannot encourage this behavior. I have seen malware escape a VM several times in my over 12 years of experience. If you want to test malicious programs that is fine. But we do not encourage others to do the same. Everything you needed to know was right in the help section built into Norton Security. 

ftp://ftp.symantec.com/public/english_us_canada/products/norton_security...

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