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Kudos0

I cannot log in to dentity safe..I get the message"failed to log in to your Norton Account.pleas

Cant log in to my Identiy safe. get message "failed to log in to your Norton Account.Please check the supplied credentials.

have been on the CHAT tine  twice without success and was told to try Norton Community

Please help am desperate

Replies

Kudos0

Re: I cannot log in to dentity safe..I get the message"failed to log in to your Norton Account.pleas

Cant log in to my Identiy safe. get message "failed to log in to your Norton Account.Please check the supplied credentials.

have been on the CHAT tine  twice without success and was told to try Norton Community

Please help am desperate

Kudos0

Re: I cannot log in to dentity safe..I get the message"failed to log in to your Norton Account.pleas


ebet1 wrote:

Cant log in to my Identiy safe. get message "failed to log in to your Norton Account.Please check the supplied credentials.

have been on the CHAT tine  twice without success and was told to try Norton Community

Please help am desperate


Welcome,

How long has this been happening and how often have you tried to log in?

All things mechanical and electrical need maintenance. For servers this means that they are offline for periods of time. If there are no problems with your login data then you may have tried during a down time or there may have been a problem in the connection between you and the Norton server.

Keep us posted

Dick Win 10x64 current current NSBU
Kudos0

Re: I cannot log in to dentity safe..I get the message"failed to log in to your Norton Account.pleas

Hi ebet1,

Tell us more about how you are trying to log into your Norton Account?  Are you getting the popup to log in when you go to Vault Closed on the Norton Toolbar as shown below?

or are you trying to log into you Norton Accont by going to www.nortonaccount.com?  or perhpas clcikcon your Account Option at the top of your products's main page?  If trying from the URL above - does the password hint match the password you are trying to use.

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