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Kudos0

I cannot log into my other two computers and access my Online Vault. I do not have a local vault

I created an online vault so I could access all my passwords from any of  my 3 computers.  However, currently I am online able to access this online vault form one of my computers.  When I try to log on to my online vault from either of the other two computers I receive an error.  The error says "The operation timed out.  Check your network connection and try again." I know my network connection is fine.  How do I fix this problem?

Thank you.

Replies

Kudos0

Re: I cannot log into my other two computers and access my Online Vault. I do not have a local vault


amvalleroy wrote:

I created an online vault so I could access all my passwords from any of  my 3 computers.  However, currently I am online able to access this online vault form one of my computers.  When I try to log on to my online vault from either of the other two computers I receive an error.  The error says "The operation timed out.  Check your network connection and try again." I know my network connection is fine.  How do I fix this problem?

Thank you.


Welcome,
Which version of what Norton product are you running on these computers? Are they all on the same network and can they see and communicate with each other?

Thanks

Dick Win 10x64 current current NSBU
Kudos0

Re: I cannot log into my other two computers and access my Online Vault. I do not have a local vault

I am running Norton 360 the latest version.  All of my computers access the same wireless network.  I can access the online vault through the HTTP://. However, I cannot Open the vault through symantec software.

Kudos0

Re: I cannot log into my other two computers and access my Online Vault. I do not have a local vault

On the computers that will not access the vault, try clicking on Support - Get Support to run  Autofix to check your installation and fix what it finds.

Also be sure you have run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: I cannot log into my other two computers and access my Online Vault. I do not have a local vault

I had a similar problem with two computers, I could log in on one but not on the other, in trying to uninstall & reinstall it messed up the working account with an error saying the password was incorrect, I reset it but that affected the original machine with the same password error, in the end I uninstalled, restarted, ran the NRT, restarted & reinstalled on BOTH machines & so far everything is fine.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".

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