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Kudos0

I can't find my passwords

I got a new computer and tried to retrieve my passwords and can't.  When I log in it starts me all over.  Even on the old computer an update took place and all my passwords disappeared. What can I do????

Replies

Kudos0

Re: I can't find my passwords

I got a new computer and tried to retrieve my passwords and can't.  When I log in it starts me all over.  Even on the old computer an update took place and all my passwords disappeared. What can I do????

Kudos0

Re: I can't find my passwords

Hi tjones38,

We'll need more info to assist you.  First of all which Norton product and version (Support > About from the product main page) are you using?  whatis the operating system?  Did your new system come with any trial Antivirus program?  If so, which one and how was it removed. 

One the old computer we'll need the same info as above in regards to product and version as well as operating system.

You said you tried to retrive your passwords - did you have them Exported via the Norton product or exactly where did you try to retrieve them from.

Kudos0

Re: I can't find my passwords

One other question.

Were you using a local or online vault?

Things happen. Export/Backup your Norton Password Manager data.

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