• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

I can't log-in to my vault

I keep trying to log into my vault and it keeps saying that I put in the wrong password. I've changed my master password and confirmed my email multiple times and I still cannot log in.

Is the password different for the vault?

Is there another way to log-in and change the settings for the vault?

Replies

Kudos0

Re: I can't log-in to my vault

The password for your account and the password for your vault are not the same. It's easy to get confused, especially when you have to log into one and then the other.

Kudos0

Re: I can't log-in to my vault

As JerrySNB said: "The password for your account and the password for your vault are not the same."  Let me clarify that your must first be signed into your Norton Account.  This log-in consists of an email address and a password.  Once signed into your Norton Account, you'll be asked for the Vault password.  This password is usually a stronger password than that of the Norton Account.

The following info may help you:

https://support.norton.com/sp/en/us/norton-identity-safe/current/solutio...

Please let us know how things go.

This thread is closed from further comment. Please visit the forum to start a new thread.