• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

I can't login to Vault. Keeps saying my password is incorrect. Keep changing it then it doesn't work

I cannot log in to Vault. Every time I put my password in to my account it tells me it is incorrect. I have changed it a number of times but still won't let me into the account to get access to the Vault.

This has only happened since I Uninstalled then reinstalled Google Chrome. When I did the Norton Toool Bar was missing. 

Somehow It has now reappeared but I can't get to open the vault due to the password issue.

Any help greatly appreciated.

Replies

Kudos0

Re: I can't login to Vault. Keeps saying my password is incorrect. Keep changing it then it doesn't work

I cannot log in to Vault. Every time I put my password in to my account it tells me it is incorrect. I have changed it a number of times but still won't let me into the account to get access to the Vault.

This has only happened since I Uninstalled then reinstalled Google Chrome. When I did the Norton Toool Bar was missing. 

Somehow It has now reappeared but I can't get to open the vault due to the password issue.

Any help greatly appreciated.

Kudos0

Re: I can't login to Vault. Keeps saying my password is incorrect. Keep changing it then it doesn't work

If you are using an online vault, be sure the first password you are asked for is the password for your Norton Account. Then you will be asked for the vault password.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: I can't login to Vault. Keeps saying my password is incorrect. Keep changing it then it doesn't work

I realise that but my Norton Account password is causing the problems

Kudos0

Re: I can't login to Vault. Keeps saying my password is incorrect. Keep changing it then it doesn't work

Can you log into your account at  www.account.norton.com

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: I can't login to Vault. Keeps saying my password is incorrect. Keep changing it then it doesn't work

Cheers. Thanks for your help but I have now managed to sort it out.

Kudos0

Re: I can't login to Vault. Keeps saying my password is incorrect. Keep changing it then it doesn't work

That's good to hear.

To help others with this problem, was there anything specific you did, or did it just start working again?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: I can't login to Vault. Keeps saying my password is incorrect. Keep changing it then it doesn't work

I'd had problems just before with receiving emails & it seemed to be connected to Google Chrome. I uninstalled then reinstalled Google & it was then I lost Norton Toolbar etc.

It eventually reappeared & I was then able to access Norton.

Thanks

This thread is closed from further comment. Please visit the forum to start a new thread.