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Kudos0

i cant reset my password

i was trying to log in to my account but i was unable to rember it so as anyone would i tryed to reset it but it would not let me please help got new computer comming 

Replies

Kudos0

Re: i cant reset my password

Hi craig04,

Please tell us which account you are referring to - Norton, Identity Safe (Vault), or whatever?

Kudos0

Re: i cant reset my password

Just trying to login into. My Norton account
Kudos0

Re: i cant reset my password

You should see the following page when you attempt to log into your Norton Account:

Please note, the email address is pre-filled - I erased mine for personal reasons.  There is a Forgot Password? link - have you tired to use this? 

You mentioned new computer - is there in fact a Norton account associated with it? 

Kudos0

Re: i cant reset my password

No I am getting a new desktop and I have the 3 computer thing but it won't process the new password
Kudos0

Re: i cant reset my password

Hello

Does the new computer come with a trial version of some security program? If it does, then you will have to remove it using the removal tool from the other product.

If it is Windows 10, you may have to disable Fast Startup.

Please come back and let us know how you made out.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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