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I have 197 days left on some type of subscription but it might be expired?
I'm confused-- (please hold the snide comments 'til the end)
I have attached a pic from the screen https://my.norton.com/MobileSecurity/1XXXXXXX/Lock as just one example. It reflects my correct key, says I'm protected, shows me offline (even though I am signed in) and says in bold red letters my subscription is expired..
What subscription do I have and is it good for another 197 days or has it expired? I ask what subscription do I have because while going into manage my subscriptions and then to devices within each devices page---Some subscriptions show expired, some show premium, some show annual subscription (not premium). I thought I had a norton premium 10 license key good until sometime in Feb 19...
So I called tech support--
I was just on a call and told that only one single place accurately reflects my account and device subscription status. That isn't under manage my devices, it isn't under manage license under my devices. It is only when you log on, click norton/my subscriptions, and click the little blue manage my devices link-- Then you can't really manage, you can only remove.. and the names don't reflect what I have named them...
So what gives Norton? How can this be that screwed up??