• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos1 Stats

I have to ask WHY?

Why would you send me mail to advise me to turn on auto-renew?

Seems like a waste of money to me when I have always kept it off and know exactly when I need to buy the next renew on my terms not when you want me too. 

Also, I learned a long time ago auto-renew charges me the top dollar unless I go out and find a reasonable price I would like to pay. 

Labels: Auto Renewal

Replies

Kudos1 Stats

Re: I have to ask WHY?

Simply put, its marketing. Many have complained and still do yet it falls on deaf ears.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos1 Stats

Re: I have to ask WHY?

The funny part I have used Norton for a decade or more and this is the first time I ever received anything like this.

Kudos0

Re: I have to ask WHY?

Hah.  I guess you can report Norton emails as Spam.

It took me a while to find the setting that turns off their annoying "Special Offer" popups.

Kudos0

Re: I have to ask WHY?

Guess this is going to be a monthly thing with Norton. Got another letter in the mail telling me how important it is to turn auto-renew on. 

1. I can now get Norton Security for free from my cable operator.

2. Haven't decided in 148 days if I will continue with Norton.

3. Looking at other security programs. 

4. Totally lame to keep sending me the mail to turn auto-renew on, when you will charge me the top dollar when I can always find deals for way under 50. 

Kudos0

Re: I have to ask WHY?

BigM,

Maybe the reminder email for auto-renew is a nuisance to you.  I seem to not have received any.  Still, not enough reason for me to leave Norton to use product of a competitor.  I had auto-renew turned on without even knowing it, and it seems to have saved me (yes, even by accident) the trouble of allowing subscription to become exceeded.  

For yourself, if you really want it OFF, then check to see it is turned off, and ignore the reminder emails.  Check your account occasionally to be sure you have it set the way you want.

Kudos0

Re: I have to ask WHY?

If I read you correctly, you are receiving actual physical pieces of mail from Norton in your mailbox. That is bizarre, I've never had that happen.

In your account settings you can turn off promotional email subscriptions. In the app you can turn off promotional pop-ups.

I am one of those people that gets indignant over promotional crap like junk mail that I have to just throw away can do nothing about. But I agree with Gene Café above. Don't (as my mom would say) "Cut off your nose to spite your face."

If it'll make you feel better, try public shaming them on Facebook or something.

Kudos0

Re: I have to ask WHY?

Not email, but actual mail, this makes it 2 months in a row. I checked my settings and see nothing to say not to send me mail thru the mail. Plus why would it happen all of a sudden? Been using Norton for years, never had this problem. I never have auto renew set to on. When I would add a new code to my Norton I have to go in and turn auto renew off, because when you add a new code it automatically turns auto renew back on. 

So again why would this happen all of a sudden? Like I said doing auto-renew isn't smart, it will charge you 70 bucks compared to going out and buying it for around 40. 

Kudos0

Re: I have to ask WHY?

BigM wrote more ---------------- 

Not email, but actual mail, this makes it 2 months in a row. I checked my settings and see nothing to say not to send me mail thru the mail. Plus why would it happen all of a sudden? Been using Norton for years, never had this problem. I never have auto renew set to on. When I would add a new code to my Norton I have to go in and turn auto renew off, because when you add a new code it automatically turns auto renew back on. 

So again why would this happen all of a sudden? Like I said doing auto-renew isn't smart, it will charge you 70 bucks compared to going out and buying it for around 40. 

 -------------------------

This kind of regular postal mailing from Norton or Symantec NEVER happens to me.  Maybe you should try to check from where and who from that actual mail is coming.  Also ask Norton about this directly either phone or chat

This thread is closed from further comment. Please visit the forum to start a new thread.