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Kudos0

I have bought Norton Delux for 5 devices but norton is activating only one device

I have bought Norton deluxe meant for 5 devices but they have given me bill for 5 devices and activating only one device. It is 4 days already but they neither call back or rectify the issue. Inspite of paying for 5 devices only one of my devices is having an antivirus.

Labels: Activation

Replies

Kudos0

Re: I have bought Norton Delux for 5 devices but norton is activating only one device

What devices are having the problem? What OS do they run?

Do you receive any error message when you try to enter the key on your other devices?      

Are you logged/signed in to your Norton account on the other devices?

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: I have bought Norton Delux for 5 devices but norton is activating only one device

Hi joe sudarhshan,

Try this:

  • Select the more Norton Square on the main Norton Dashboard > Mange my Protection > it should open on the Devices page (if not go to that page)
  • There should be square with a Plus sign (+) on it which will turn Blue and show add device
  • Click on the Plus and you will be taken to a Norton Set-up Page
  • Select Install on another Device (small print under agree and download)
  • Enter your email address
  • Go to the device you desire to install Norton on and follow the directions in the email.

Let us know how things go 

Kudos0

Re: I have bought Norton Delux for 5 devices but norton is activating only one device

Install and activate Norton with the product key on each individual device separately.

Kudos0

Re: I have bought Norton Delux for 5 devices but norton is activating only one device

Hi j sudarshan,

Thank you for ordering from Norton.

We want to let you know that there is an issue with processing your order. You will receive an email confirmation with information about how to download your product when your order has been processed. We apologize for the delay.

If you have any questions about your purchase, please visit Norton Support.

— Your Norton Team

Order Number: [Removed]

Name: j sudarshan

Product Information

Norton™ Security Deluxe

1 year(s) protection for up to 5 device(s)

Subscription Service with Download  –  Qty: 1

Price: Rs. 1,216.53

SubTotal: Rs. 1,216.53

Tax (15%): Rs. 182.47

Total: Rs. 1,399.00

Now they are telling me I have purchased a standard version which is useful for only one device.

[Admin Edit: Removed Order number]

Kudos0

Re: I have bought Norton Delux for 5 devices but norton is activating only one device

Hi joe,

From your last post:

Product Information

Norton™ Security Deluxe

1 year(s) protection for up to 5 device(s)

Subscription Service with Download  –  Qty: 1

I think you may be misunderstanding - it States Norton Security Deluxe which is the 5 device version and further states 1 year protection for up to 5 devices. 

The Subscription Service with Download - Qty:1 tells me you have purchased one subscription (known also as a license) which is good for Norton Security Deluxe on up to 5 devices.

Hope this is clear.

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