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Kudos0

I have Identity safe installed and can access it through my account but althoughh I have it pinned to the start menu and have a

I have Norton Identity safe installed and can open it through my Norton Account. The problem is that although I have an icon pinned to the start menu and another on the desktop neither opens up the site, they do nothing. I can obtain the necessary details by going through my account but this can be very time consuming and frustrating. Any ideas.

Replies

Kudos0

Re: I have Identity safe installed and can access it through my account but althoughh I have it pinned to the start menu and have a

Hi Columbo369,

A bit more info would be handy:

Do you have the Stand Alone Identity Safe (IDSS) or is your ID Safe a part of a full Norton product such as Norton Security, N 360 or NIS?  What is your default internet browser and operating system?

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