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Kudos0

I lost all my Identify Safe logins and passwords after I updated my Norton 360

Yesterday I started my computer and was prompted to download a new version of Norton 360, which I did.  Once the update finished and I logged back in, I no longer have any logins/passwords saved and also lost my credit card details.  Is there any way to recover this information?  I'd hate to have to start over.

Replies

Kudos0

Re: I lost all my Identify Safe logins and passwords after I updated my Norton 360

Please help. i have this same problem too and dont know half of my passwords or logins.

Kudos0

Re: I lost all my Identify Safe logins and passwords after I updated my Norton 360

Hi kah2os333,

Thanks for reporting this issue. What is the Operating system on your machine? Just to make sure that I understood your problem, when you login to Identity Safe, there is no logins listed in "Edit Logins" dialog?

Thanks,
Zohreh

Kudos0

Re: I lost all my Identify Safe logins and passwords after I updated my Norton 360

I am running Windows 7.  Yes, you are understanding my issue correctly. 

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