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I use norton toolbar with windows 7 internet explorer 9. 64 bit
1 Start computer.
2 Open Norton
3 Go to your account.
4 log in
5 You will see Norton tool bar appears.
6 Vault will be there, just sign into vault.
7 Use Norton search not Google.
I personally temperately get rid off Google toolbar as I use yahoo. I also use Norton search.I have used this for the last month since I got this new computer.
PS. Norton will some till come up with the right answer just give them some time.
All the best Ken. Let us know how you get on.