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Kudos0

I used my ID safe earlier now I can't enter it.

How do I get my vault to work I downloaded the repair it found nothing wrong I had been using it not five minutes earlier.  Please I need to pay bills that I have on my vault.  I know lame! I had notice that I had been hacked 5 times over the last year that I am just hearing now.  Now they offer to check the dark web for me for a $$. Seems like doing the dark web search would be just putting info out there.  Now they want me to give more money that I do to get hacked.  I  would really appreciate any help I could get to get into my vault I hate to reset it sob.  What browser should I use edge, firefox or chrome. None of them are very good Thanks hope to hear from someone.

Replies

Kudos0

Re: I used my ID safe earlier now I can't enter it.

Hello MakeItSo

Welcome to the Norton Community Forum

Have you disabled Fast Startup?

Have  you restarted your computer?

Have you tried using a Windows Administrator Account?

Which Norton product and what version are you on?

These are just some background questions since we can't see your computer.

Someone else will be along to help you some more if you still need it.

Have a nice afternoon.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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