• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

ID Safe

The new update for ID Safe has problems. Some sites will not auto fill and others will load the user name and not the password.

Replies

Kudos0

Re: ID Safe

I have the same problem with the new ID Safe version in Firefox.

Jim 

Kudos0

Re: ID Safe

I have the same problems with the new update of ID Save!

For me the new version is disappointing and there is no autofill anymore.

MSCH

Kudos0

Re: ID Safe

I went back to the older versions and no problems. 

I deleted the new 3.0.0.398 and installed 2.1.0.24 and working great.

http://addons.mozilla.org/en-US/firefox/addon/norton-identity-safe/versions/

Jim 

Kudos0

Re: ID Safe

I also went back to the 2.1.0.24 Version and it is working optimally!

In the 3.0.0.398 , there were to many bugs and inconsistences, it has not proved satisfacactoryly.

MSCH

Kudos0

Re: ID Safe

I never moved to new update (mainly due to unclear permissions issue) but now because everyone that has says it's worse and has switched back. I wish Mozilla would coordinate better with Norton, they keep mini-updates popping out and changing the rules and these things are not necessarily quickly fixable across the board.

Kudos0

Re: ID Safe

Hello

Every time Mozilla comes out with a mini update, then Norton has to make  changes in coding which sometimes takes some time to figure out what needs to be changed. Once they figure out what the change is, then they have to test it out with the rest if with the Norton product to make sure it's not going to break something else. The testing takes some time.

All of this takes time since there are so many combinations of hardware. There always will be some combinations which will be left out of the testing. That's when the issues show up.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: ID Safe

I have at least some of the same symptoms, but it isn't clear to me what release of Firefox the other reporters have. As far as the specific issues I am having, the auto-fill problem involves me being prompted with login credentials, even though I only have 1 login for the web page in question. Previously, the only time I would get prompted was when I had 2 or more logins for a website. I also have some sites where the password does not get plugged in.

I have Firefox 54.0.1 because Firefox 55 sounded like it was asking fro trouble,

I have Norton Security Toolbar 2017.11.0.1
Norton Identity Safe 3.0.0.298

I can't say for certain if the login issues started before or after the 3.0.0.298 version of Identity Safe.

Kudos0

Re: ID Safe

@floplot

Any word on when we might get a fix on the current problems with NIS V.3 ?

I'm using Windows 10 64-bit Anniversary Update,  Firefox 55.0.3, Norton Security 22.10.1.10, NIS 2.1.0.24

Kudos0

Re: ID Safe

The new version Id Safe extension 3.0.0.298 does not have an "auto fill" option like the previous version so that is why you are getting the prompt.

I have FF 55.0.3 and use Id safe extension  2.1.0.24 with "auto fill" ON and it only prompts for multiple logins.

Jim

Kudos0

Re: ID Safe

Thanks for this information. I now have the following questions:

  1. How do I get back to 2.1.0.24? I don't specifically recall selecting the new ID safe.
  2. Even if I can get back to 2.1.024, it seems like that will only be a short term solution, as I guess all future ID Safe versions will build on 3.0.0.298.
  3. Last but not least, why in the hell did they do away with the auto fill option? It's an option, for Gods sake. If people don't want auto-fill, they could opt out.
Kudos0

Re: ID Safe

Getting back to 2.1.0.24 on Firefox. Search on Firefox for add-ons. On this page you find the new 3.0. scroll down to the bottom of the page where you will see version information. Open this and at the bottom click on see complete version history. 3.0 and 2.1will be listed to download 2.1.0.24. It is not easy to find on Firefox so here is the link.  https://addons.mozilla.org/en-US/firefox/addon/norton-identity-safe/vers... Just a few points. Uninstall ID safe 3.0 and refresh Firefox before downloading 2.1.0.24.   3.0 caused a lot of problems for me and I found this solved the problems. I am using Firefox 55.0.3.  32bit, with Norton Security 22.10.1.10. Not sure if the new updated Norton Security caused some issues I had. It still has a problem when you click on the Norton Community Link to logon you get a strange error message. The 3.0 id safe will auto fill about 30% of the logons I have and if you click on the box when logging into your vault I got vault cloud page and autofill would not work at all. Norton reached out and someone would contact me and I never heard back, so I figured out how to correct the issues.

Good Luck 

Kudos0

Re: ID Safe

I have been caught by this problem too many times and wanted to pass it along.  It seems to fit some of the others posting here.

Beware of web sites that mask your on screen ID or Password entries.  Identity Safe is treating the masked fields as a user entry.  When you see that familiar Save user data dialog box.  You could be overwriting your prior fields with blank or masked data.  Be absolutely sure you made a change and want to keep it, prior to agreeing to Save anything.  This is also an easy way to have multiple entries for a single site.

Example: 

                          ID field:  ABC123 might be masked as A****3 the A****3 is what Identity Safe is attempting to save. Not ABC123.

            Password Field:  PpasswordD might be masked as ********** or  [blank].  Identity safe wants to save ********** or [blank] not the actual password.   

This thread is closed from further comment. Please visit the forum to start a new thread.