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Tried to open exiting Vault on new laptop and phone but App keeps directing me to Create Vault, however, if I set up a new Vault I will loose my old vault and all info. I have uninstalled and reinstalled several times to no avail. Did an online chat back in Apr/May of 2017 when I could not log in on my new Laptop. When all suggested solutions failed the tech said that he would have to have someone else contact me, still waiting for that. Sent several emails to Support but no response. Now I have a new phone that I can't use this on. This is so frustrating, how do I fix this?