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Kudos0

ID Safe language field data keeps changing from English to Chinese (Chinese not installed).

ID Safe on Android Samsung Galaxy A7 keeps changing the fill in fields from English to Chinese. The Chinese language set is not installed. After viewing a login on the A7, the fields change to Chinese. Opening ID Safe on a different device and it shows the Chinese characters also. Unstalling and reinstalling (restart between) does not help. Anyone see this, it just sstarted doing this. Thanks, Dan

Replies

Kudos1 Stats

Re: ID Safe language field data keeps changing from English to Chinese (Chinese not installed).

Yes, I'm encountering the same problem. English to Chinese and only on the mobile app. UPDATE: I contacted Norton Support. They cleared by caches which didn't fix the problem but then they uninstalled and reinstall the app and the problem resolved. Perhaps it was the combination of clearing the caches and reinstalling that fixed the issue. Good luck.

Kudos0

Re: ID Safe language field data keeps changing from English to Chinese (Chinese not installed).

All: Make sure you aren't downloading a fake app which appears to be from Norton, and ONLY download it from the Google Play store. FWIW!! Norton ID Safe for Android is now Password Manager. Get it here.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: ID Safe language field data keeps changing from English to Chinese (Chinese not installed).

Hi @Browndwz/@ChrisDa,

Thanks for reporting in Norton Community Forums. Can you please let us know the Norton Password Manger app installed version? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: ID Safe language field data keeps changing from English to Chinese (Chinese not installed).

Thanks for the reply. Norton Password Manager - v6.3.0 The only language pack installed is English. When viewing a saved login it's a hit or miss if the editable fields change to Chinese. If editing, then saving, then returning to the full list, the field edited will change to Chinese. If I view several logins, then every visible editable field will change. This is displayed on each device I open NPM in. I have cleared cache, data, removed app, rebooted, reinstalled app. Then they all show in English... till I view them, then the Chinese comes back. Screenshot : https://photos.app.goo.gl/QEhbHVJmNRvc7hz5A

Kudos0

Re: ID Safe language field data keeps changing from English to Chinese (Chinese not installed).

Wow, really... guess that comment was just to increase your accounts message posted count... unless you are suggesting Norton has Fake app's in the app store! No need to add another hit count here, we need help/answers.
Kudos0

Re: ID Safe language field data keeps changing from English to Chinese (Chinese not installed).

Can you please provide complete Norton Password Manager build version? Norton Password Manager - v6.3.0.xxxx?

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: ID Safe language field data keeps changing from English to Chinese (Chinese not installed).

Kudos0

Re: ID Safe language field data keeps changing from English to Chinese (Chinese not installed).

Browndwz, the prior post was in fact, a fact. ID Safe is now replaced with Password Manager. Although you may still have it installed it is recommended to upgrade to PWM. FYI!! Nothing I have posted is here for a simple "post count", but rater to assist those in need. I believe Sunil can assist you further. Have an awesome day.

Edited: The title of your post does state ID Safe,

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: ID Safe language field data keeps changing from English to Chinese (Chinese not installed).

IMA, the instructions for adding a screenshot into posts can be found here for your convenience. Its easier for the Admins to review than downloading and open a pdf file.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: ID Safe language field data keeps changing from English to Chinese (Chinese not installed).

I am using Password Manager 6.3.0.2072, which was updated two days ago, and this is happening to me.
Kudos0

Re: ID Safe language field data keeps changing from English to Chinese (Chinese not installed).

@KHommertzheim - NPM build 2072 seemed to have fixed my issue on a Galaxy A7 (but opened an issue with a Moto G4 Play when deleting a login). Could you post back your device info so the mods here can pass that along. Also turn on Enable Debug Log from Settings, Help. You can also send a "Report an Issue" from the same help page in the app.
Kudos0

Re: ID Safe language field data keeps changing from English to Chinese (Chinese not installed).

Samsung Galaxy S9. For what settings do I enable debug log, the device or the app?
Kudos1 Stats

Re: ID Safe language field data keeps changing from English to Chinese (Chinese not installed).

The Password manager app. Go to Settings, help, can't miss it. You may want to use the app help to "Report an issue" so the mods and Norton can work with you. Doing so also keepscthe responces to you on topic. ~ Try the below text for your help/question (edit as needed): Norton Password Manager build 2072 - language field data keeps changing from English to Chinese on a Samsung Galaxy S9.