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Kudos0

ID safe not working In CHROME and toolbar corrupted

for several days now Norton Security TOOLBAR extension in Google Chrome keeps uninstalling and says "corrupted" next to the extension.  Due to this, the IDENTITY SAFE is also not working without the Toolbar!  I have uninstalled Chrome, uninstalled and reinstalled Norton extension and the toolbar shows up -then suddenly disappears!  then when in settings the extension shows corrupted next to toolbar extension!  what is going on???  Tried to chat and Norton not much help- wants me to uninstall Norton and install latest versions etc.  Last time I did so - my computer got messed up so don't want to do this unless last resort.  I see online several others reporting this issue and also in Firefox too.  Internet explorer seems fine- but I hate it - very slow to use and freezes.  HELP any ideas out there?  I have ID safe included with my product - not the stand alone.  Windows 7 Home Premium 64 bit  

Replies

Kudos0

Re: ID safe not working In CHROME and toolbar corrupted

OK I downloaded FIREFOX browser - SAME ISSUE NORTON!  come on fix this!  Firefox disables the toolbar!

Kudos0

Re: ID safe not working In CHROME and toolbar corrupted

calchick2 By any chance is Malware Bytes installed on your system AND is your Chrome version 57?. Disable exploit protection in your Chrome browser then try to duplicate. Please update here with your results.

https://forums.malwarebytes.com/topic/199098-chrome-vs-mb-exploit-protection-crashing-chrome-extensions-upon-launch/

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: ID safe not working In CHROME and toolbar corrupted

Hi calchick2,

Sorry for the issue you are facing.

Can you please share the Norton product version you had installed in your machine ?

Kudos0

Re: ID safe not working In CHROME and toolbar corrupted

no Malware bytes and just downloaded latest Chrome Version 59.0.3071.115 (Official Build) (64-bit)

where do you disable exploit protection?  I will look at your link thanks

Kudos0

Re: ID safe not working In CHROME and toolbar corrupted

using NIS 21.7.0.11  - never have had issues till last few days!  Do not like the newer version of NIS and your employee told me as long as I do updates and scans I am covered as well as with newer version.  

Tried newer and it took control of my computer!  it was constantly running in the background causing all kinds of issues with my video editing and slowing computer down.   Would rather live without Norton and take a chance than have everything slow and mess up my editing!  

Kudos0

Re: ID safe not working In CHROME and toolbar corrupted

It is not just me with this latest issue- tons of forums and online saying they have same issue with the toolbar extension in Chrome and in Firefox and others - Norton needs to fix this!

Kudos0

Re: ID safe not working In CHROME and toolbar corrupted

OK ALL---- I opened my Laptop and ID safe and toolbar were there in Chrome- so quickly I looked at what version the Chrome was -before it could update itself!   Chrome 58!  so minutes later after going offline then back on- Chrome was updated to 59.  >>>>>>>Toolbar Extension was GONE AGAIN     SO Google Chrome Update did it and Firefox update did it---- so now Norton needs to fix those Extensions so they will work with the updates to these Browsers!    

Too bad no way to revert to old versions of these browsers!    

Kudos1 Stats

Re: ID safe not working In CHROME and toolbar corrupted

calchick2 Please read this from another thread. Using the older NIS 21.7.0.11 could be one of your causes on both browsers as well as Norton Security Toolbar to version 2017.0.0.9 not being installed.

https://community.norton.com/en/comment/7491151#comment-7491151

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: ID safe not working In CHROME and toolbar corrupted

calchick2:

using NIS 21.7.0.11  - never have had issues till last few days!  Do not like the newer version of NIS and your employee told me as long as I do updates and scans I am covered as well as with newer version.....

... OK I downloaded FIREFOX browser - SAME ISSUE NORTON!  come on fix this!  Firefox disables the toolbar!

 Hi calchick2:

I would advise against using a Norton v.21.x product on your Win 7 SP1 machine.  There are several critical vulnerabilites listed in Symantec's June 2016 security advisory SYM16-010 that are not patched in v21.x and you must upgrade to v22.x to be protected - see RLWA32's thread Support of NIS 21.7.0.11 Discontinued for more information.  Norton v21.x should only be installed on older Win XP SP3 machines with CPUs that do not support the SSE2 instruction set and cannot be upgraded to Norton v22.x per the support article <here>.

If I recall correctly, the last Norton Toolbar v2014.7.12.35 for Firefox released for Norton v21.x is based on old XPCOM technology that is no longer supported by Mozilla.  This old version v2014.x of the Norton Toolbar has been automatically disabled in Firefox since FF v41 was released in September 2015 - see the image below as well as my comment in phatmonkey's thread Norton 360 Toolbar is crashing Firefox on close. After you upgrade to Norton v22.10.0.83 the latest Norton Toolbar v2017.11.0.1 for Firefox should work correctly with this browser.

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32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.83 * MB Premium v3.1.2

Kudos0

Re: ID safe not working In CHROME and toolbar corrupted

good advice but doesn't solve the issue since I am reading others that DO have Norton updated to latest version are still having ID safe and Toolbar extension issues in Firefox and Google Chrome.  Are you using these and no issues?  thanks!   leary of updating since Norton messed my computer up last time and took forever to revert back to older version, was running constantly in background and no controls to stop it

Kudos0

Re: ID safe not working In CHROME and toolbar corrupted

calchick2 Possible Firefox solution:

https://support.mozilla.org/en-US/questions/1126212

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: ID safe not working In CHROME and toolbar corrupted

NOPE I never had Firefox Mozilla files in my computer just downloaded it fresh the other day to see if Norton Toolbar extensions etc. would work in that - NOPE   I have just about given up and hate to resort back to Internet Explorer - it is slow as molasses

Kudos0

Re: ID safe not working In CHROME and toolbar corrupted

calchick2:

...I am reading others that DO have Norton updated to latest version are still having ID safe and Toolbar extension issues in Firefox and Google Chrome.  Are you using these and no issues?

Hi calchick2:

The current Norton Toolbar v2017.11.0.1 for Firefox works fine in my 32-bit browser (see image below).  I do not use the Norton Identity Safe for Firefox so I can't provide feedback for that extension.


I have never used the Chrome browser so I'm no help there either. It is possible that a conflict between the exploit protection in Norton v22.x and other security products that run in real-time protection mode could affect the Norton extensions in Chrome and/or Firefox [see shellcoder's recent comments <here> about Microsoft's Enhanced Mitigation Experience Toolkit (EMET) and Chrome's Identity Safe] but there is no exploit prevention feature in your current NIS v21.7.0.11.   The Malwarebytes exploit protection conflict with Norton v22.x that SoulAsylum mentioned <above> is an older issue from April 2017 that was fixed in Malwarebytes v3.1.x (see the Stability/Issues Fixed section of the change log <here>).

Just further to my comment about security advisory SYM16-010 and Norton v21.x, the following quote is taken from a June 2016 blog post <here> by Tavis Ormandy of Google's Project Zero who first discovered these vulnerabilities.  Your NIS v21.7.0.11 is still receiving virus definition and IPS updates via LiveUpdates but is not patched for these vulnerabilities, so I would still suggest that your first troubleshooting step should be to upgrade to NIS v22.10.0.83 and go forward from there.

"These vulnerabilities are as bad as it gets. They don’t require any user interaction, they affect the default configuration, and the software runs at the highest privilege levels possible. In certain cases on Windows, vulnerable code is even loaded into the kernel, resulting in remote kernel memory corruption."

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32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.83 * MB Premium v3.1.2

Kudos0

Re: ID safe not working In CHROME and toolbar corrupted

lmacri:

The current Norton Toolbar v2017.11.0.1 for Firefox works fine in my 32-bit browser (see image below).  I do not use the Norton Identity Safe for Firefox so I can't provide feedback for that extension...

I have never used the Chrome browser so I'm no help there either.

Hi calchick2:

Just checking in to see if you've made any progress.  I confirmed that some Firefox users were having an issue where their Norton Security Toolbar (NSTB) was disabled in FF v54.0.1, but for some reason affected users were not correctly updated from NSTB v2017.9.2.2 to the latest v2017.11.0.1 when the Norton v22.10.0.83 product update was released on 06-Jul-2017.

A new Norton v22.10.0.85 was released on 17-Jul-2017 that should update affected users to the latest NSTB v2017.11.0.1 and ensure their toolbar is working again in Firefox - see rameshiyer's thread Firefox 54.0.1. has disabled Norton Toolbar add-on 2017.9.2.2 updated on 10-Jul-2017.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.85 * MB Premium v3.1.2

Kudos0

Re: ID safe not working In CHROME and toolbar corrupted

No luck, I have uninstalled Chrome, Firefox reinstalled, uninstalled and reinstalled Norton toolbar and vault and it seems others no matter New Norton or Old are all still having issue - so I am sitting back and waiting till Norton fixes the Firefox & CHROME issue with toolbar.  Using Internet Explorer at present with no issues, but hate IE since it is slow and freezes up!  :(

Kudos0

Re: ID safe not working In CHROME and toolbar corrupted

calchick2:

No luck, I have uninstalled Chrome, Firefox reinstalled, uninstalled and reinstalled Norton toolbar and vault and it seems others no matter New Norton or Old are all still having issue - so I am sitting back and waiting till Norton fixes the Firefox & CHROME issue with toolbar.

Hi calchick2:

Is there a specific issue with the latest Norton Security Toolbar and/or Norton Identity Safe for Chrome that you are waiting to be fixed before you update your extensions?

I'm not a Chrome user but I believe the latest versions of both these extensions are available on the Google Chrome store (i.e., unlike the Norton Security Toolbar for Firefox which is bundled with your NIS product and will be updated to v2017.11.0.1 via an Automatic LiveUpdate if you upgrade from NIS v21.7.0.11 to v22.10.0.85).  As SoulAsylum noted <here>, the recent feedback in Krusty13's thread "this extension may have been corrupted" error message in Toolbar extension after updating to Chrome v59 indicates that the Norton Security Toolbar v2017.0.0.9 for Chrome (posted 06-Jun-2017 on the Google Chrome store) should work correctly now.

Other Chrome users would have to confirm, but I suspect that the Norton Security Toolbar v2014.7.12.30 shown in the .png image attached to your original post is the old standalone version that was discontinued in June 2017 per Symantec employee Tony_Weiss' post Standalone Version of Norton Identity Safe (2014) No Longer Available.

Browse to https://identitysafe.norton.com/client?server=1 from your Chrome browser for a status check of your current extensions.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.85 * MB Premium v3.1.2

Kudos0

Re: ID safe not working In CHROME and toolbar corrupted

I did all extension updates, still issue- have tried uninstalling reinstalling chrome and extensions a bunch of times still toolbar says corrupt.

Kudos0

Re: ID safe not working In CHROME and toolbar corrupted

also my version was not standalone it came with my Norton NIS

Kudos0

Re: ID safe not working In CHROME and toolbar corrupted

calchick2:

also my version was not standalone it came with my Norton NIS

Hi calchick2:

Then if you want working browser extensions I still think your best way forward is to upgrade from NIS v21.7.0.11 to the latest NIS v22.10.0.85.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.85 * MB Premium v3.1.2

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