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I'd say to read the fine print but there is none!
I've been trying to restore files for almost 3 months, that have been backed up on Norton's online backup system. After two months of a run-a-round with the so-called customer service and engineering department, I finally go someone here on the forum to try an help. I was basically told to let the restore run without interruption. I was told it just takes time. They're not sure how much time, but some time. I started my restore on June 14th. It took a few days before the system finished preparing files for restore. The the restor was stuck on 1% for a few days. Then on 14% for a few more days. Now it's stuck on 43% and that has been for almost a week.
Just an FYI to the poor people like me who have purchased this product... if you need your files give at least 4 weeks to never to restore them. The time I've spent working on this has cost more than the product.
Compare this to Crashplan Pro (about the same price). I've backed up files using that system and I was able to restore from the same files size backup, any file (even on my phone) in about 10 seconds.
Now my subscription is running out in July and I still don't have my files. I'm guessing I will be forced to buy another year of this product in what may be the false hope of ever restoring my files.