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Kudos0

ID vault will not open

When I enter password a message appears vault opening but it never does, the message just stays there.  I'm runnig the latest NIS, on Win7 pro, cloud version of ID safe, this happenns on all browsers(IE, firefox & chrome.  All have nis extensions enabled, I even tried changing my password.  Also tried auto fix but that shows no problem.  whats really strange is no matter what password I now use it shows the same thing"vault opening" what should I do now, a remove & reinstall ????

Win10pro64bit, Norton sec22.5.2.15, firefox40.,super anti-spyware,chrome 44.02403.155m,MBAM

Replies

Kudos1 Stats

Re: ID vault will not open

Hi django,

Just to verify - you are intentionally entering an incorrect password and it is hanging on the "vault opening"??  I ask as if I insert an incorrect password it will spin with showing "vault opening" - but then rapidly go to the incorrect password screen.

Before doing the following, please Export your ID safe data in both .csv and .dat format as a precautionary manner.

IMHO, if it is doing the same thing (hanging on "vault opening") with both a corrct and an incorrect password, I think first trying the Norton Remove and Reinstall Tool may help and if no joy, then use the Norton Remvoal Tool .  If using the NRT I suggest you remove NIS via Control Panel, (use the option to Save your settings)  reboot, run the NRT (it should reboot for you) and then download and install from this link: 

http://norton.com/latestnis

You willhave to run LiveUpdate (rebooting if requested) until such time as LiveUpdate responds "no updates found".

Let us know how this goes.  Bear in mind we may need to change the Option to remove all settings upon uninstall if leaving the settings does not work.  Just trying to save you some work in the long run trying it with saving the settings.

Kudos0

Re: ID vault will not open

Thanks Yank, I'll let you know how the remove & reinstall went later..I put in some random passwords just to see what happens and as I expected got the same result.  No wrong password message appears, the only thing recently changed was a windows update earlier today.  I even tried a system restore with no change.. lets see what happens later

Win10pro64bit, Norton sec22.5.2.15, firefox40.,super anti-spyware,chrome 44.02403.155m,MBAM
Accepted Solution
Kudos0

Re: ID vault will not open

OK Yank, the R &R fixed it.  Thanks for your intrest and help

Win10pro64bit, Norton sec22.5.2.15, firefox40.,super anti-spyware,chrome 44.02403.155m,MBAM
Kudos0

Re: ID vault will not open

You are welcome and glad you got it sorted!

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