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Kudos0

Identify Safe fails to log out after the time set at 15 minutes

This page has me totally confused. I was referred here by a Norton staff member after having posted in the Norton 360 ver 6.1.2.5 thread. Sorry, but I don't even know what online vault is or means, but i am sure I don't use it, as the only place I ever access the Internet is on this computer. My problem is that Norton Identify Safe is frequently failing to log out after the time set at 15 minutes. The problem has arisen only since the recent update. Sure,  I did have to put in the NIS password more frequently immediately prior, but that was a small price to pay for the increased security provided. Now the logging out seems totally haphasard:  rarely 15 minutes;usually much longer; sometimes not at all. I think Symantec needs to explain what you mean by "interacts with the browser". Nowadays there are numerous sites like Facebook, Twitter and online news sites which require logging in, and which update regularly. Prior to the upgrade having these logged in did not affect the logging out of Identity Safe. I get the impression that this may no longer be the case. All I want to say is why did you muck around with something that wasn't broken. I might point out that the Norton Identity Safe was the one feature that specifically drew me to Norton as opposed to other security programs. I am not a happy little vegemite. I think you need to give users greater control of how these functions work.  

Replies

Kudos0

Re: Identify Safe fails to log out after the time set at 15 minutes

Have you checked the settings for the time out since the update you mention?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Identify Safe fails to log out after the time set at 15 minutes

I was going to check Me Too, but my situation is slightly different. I tried to post this a while back on another thread, but now that thread seems to point back here.

I have used IS for several years and it always worked flawlessly. Then came 2012. For months, it would time out and require the password despite the fact that I was using the computer (and often the browser) most of that time. Months went by and there were notes from employees saying this was going to be fixed (first one in like November). Then Norton released the IS app for my iPhone and iPad, so I moved my IS online to use those services. Now my laptop IS never logs out. Never. I leave this computer running nearly all the time and IS has been live for days and days. The laptop goes into standby after some period and always wakes up with IS live and active. I've not migrated my desktop at work as I can't afford the security hole if that one started acting like this. Yes, I've checked the settings. It just doesn't work. Either there is something running the background that keeps this active or it's just a plain old bug. Whatever it is, I need it fixed or I'll have to reconsider this whole proposition. The IS is one of the features that keeps me with NIS.

Tom

Kudos0

Re: Identify Safe fails to log out after the time set at 15 minutes

As you have the laptop going into standby, you can check the optiion to require password when resuming from suspend. If you do not leave the laptop unattended, and it goes into standby whenever you do leave it, this might work for you.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Identify Safe fails to log out after the time set at 15 minutes


peterweb wrote:

As you have the laptop going into standby, you can check the optiion to require password when resuming from suspend. If you do not leave the laptop unattended, and it goes into standby whenever you do leave it, this might work for you.




Thanks for the thought. I didn't remember there even was such an option. Unfortunately mine is already checked. Looking it at, however, I think I'm going to try the same setup you have to login for each new session. I'll see if that works, and then try returning to the 15 minutes. As I think about it, most of the times I want this to deactivate I've probably closed the browser anyway.

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Oops. Scratch that. I was thinking that "login session" was referring to browser session, not windows session. So that doesn't help.

Since it appears that the timeout option is working correctly for other people, at least most of the time, I have to assume that something is running on my computer that is fooling Norton's into thinking the computer is still active. I do have some autosync programs such as dropbox that run continuously. And of course applications like NIS that periodically check for updates etc. But I assume lots of people have these types of programs. I thought I'd read somewhere that Norton's had changed the activity to require that the browser be active rather than just computer. Am I remembering that correctly? So where do start to look to figure out why this continues to happen? Something is keeping IS active, it seems.

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