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Kudos0

Identity safe

my norton use to fill in passwords etc, which i found very useful. Then one day a new version downloaded. Now none of my old passwords are remembered, and it wont ask if i want new ones remembered. Very frustrating. Using 360. 6.2.1.5

Replies

Kudos0

Re: Identity safe

my norton use to fill in passwords etc, which i found very useful. Then one day a new version downloaded. Now none of my old passwords are remembered, and it wont ask if i want new ones remembered. Very frustrating. Using 360. 6.2.1.5

Kudos0

Re: Identity safe


bruce_nz wrote:

my norton use to fill in passwords etc, which i found very useful. Then one day a new version downloaded. Now none of my old passwords are remembered, and it wont ask if i want new ones remembered. Very frustrating. Using 360. 6.2.1.5


Welcome Bruce,

Have you gone into the program and checked the settings?

Open 360 -> click on Identity -> click on Manage Identity Protection

Let us know how it goes

Dick Win 10x64 current current NSBU
Kudos0

Re: Identity safe

i have done that, and everything is set to on

Accepted Solution
Kudos0

Re: Identity safe

Bruce,

It almost sounds like something in the update didn't install correctly. Try using the Norton Remove and Reinstall Tool to put a fresh copy on your machine. It's here:

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20110217171332EN

Keep us in the loop

Dick Win 10x64 current current NSBU
Kudos0

Re: Identity safe

thankyou. All fixed. I dont spoae as a bonus, you could tell me if my old passwords are some where on my PC. Not a big issue if they are not.

Kudos0

Re: Identity safe


bruce_nz wrote:

thankyou. All fixed. I dont spoae as a bonus, you could tell me if my old passwords are some where on my PC. Not a big issue if they are not.


You are most welcome. I may be a bit short on bonuses this week. Did you happen to save them at any point and/or if given the option by NRnR to save settings do so? Or did you move them to the online vault?

Hope there's some help here

Dick Win 10x64 current current NSBU
Kudos0

Re: Identity safe

that bonus was worth ten points.. no i was not given the option of saving them, and I did not have the option to move them to the on line vault. I do now though. thanks for your help.

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