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Kudos0

Identity Safe does not work anymore

There was a Norton Security update that required me to restart my computer yesterday. Identity Safe does not work anymore.

Even if I start it manually it does not fill the login information when I visit a site. What can I do?

Replies

Kudos0

Re: Identity Safe does not work anymore

run LiveUpdates several times until no updates found > re-start not under the influence of Fast Startup > repeat

Post back.....

Kudos0

Re: Identity Safe does not work anymore

I ran Live Updates about 10 times. I then shut down my computer and started it normally. I must confess I do not know what fast startup means.

Now the situations is even worst. Identity Safe tells me that to access my Vault I must sign in to my account. I do but nothing happens. It looks like I cannot access my vault anymore.

Kudos0

Re: Identity Safe does not work anymore

Kudos0

Re: Identity Safe does not work anymore

I disabled Fast Startup but Identity Safe still does not work

Kudos0

Re: Identity Safe does not work anymore

what browser ? > can you Sign In here > https://identitysafe.norton.com/

Kudos0

Re: Identity Safe does not work anymore

I restarted my computer one more time and it now works. I do not understand why but the problem seems to be solved.

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